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College Graduates - PEO Client Service Representative - HROi

Company: Paychex
Location: Saint Petersburg
Posted on: March 16, 2019

Job Description:

POTENTIAL HOURS 9AM - 6PM

Acts as primary contact and advocate for complex and high-profile clients on payroll and ancillary products and services. Supports departments in the delivery of payroll services provided to clients. Assumes responsibility for client deliverables and serves as primary operational contact.

- Manages business relationship with clients to ensure that Paychex is meeting client's organizational needs.
- Serves as the primary contact for daily support to complex and high-profile clients to streamline client contact.
- Serves as liaison, coordination, and communication channel for internal Paychex departments to ensure quality service, client satisfaction and retention, and profitability for clients.
- Responds to client phone calls and emails in a timely manner to resolve issues, including payroll- and tax-related matters, 'how-to' product inquiries, system issues, and first-level support of client input and/or output transmission issues.
- Provides client training over the phone and coordinates Client Trainer on-site training to ensure that complex and high-profile clients obtain full value from the Major Market products.
- Monitors client trends to add value to the relationship and expand Paychex presence within assigned client base.
- Identifies and resolves client issues, concerns, and needs to ensure ongoing client satisfaction and high client retention.
- Identifies problems and assumes responsibility for resolution or escalation to management ensuring client satisfaction.
- Participates in mentoring new CSRs and Senior CSRs thereby passing on expertise.
- Maintains knowledge of Preview system and Paychex product changes, as well as changes in federal, state, and local wage tax law and policies to provide informed guidance to our clients.
- Participates in conducting in-house client training sessions in order to enhance client relationships and broaden employee knowledge and skill set.
- Becomes knowledgeable of Paychex ancillary products in order to provide complete and seamless customer service.

Keywords: Paychex, St. Petersburg , College Graduates - PEO Client Service Representative - HROi, Sales , Saint Petersburg, Florida

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