Patient Service Representative

Company: UnitedHealth Group
Location: Saint Petersburg
Posted on: September 17, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.--Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and--your life's best work.SM--
This position is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.
Schedule:--Monday through Friday: 8:00am to 5:00pm
Location: 2191 9th Ave Suite 110, St Petersburg FL--
Primary Responsibilities:

• Answer phones and schedule appointments
  
• Schedule and triage appointment requests for urgency according to approved protocols consistent with Optum's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
  
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  
• Greet patients and conduct check-in process
  
• Monitor daily reminder call logs to reschedule appointments as needed
  
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  
• Collect co-payments, co-insurance and deductibles and issues receipts
  
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to Optum cash control procedures
  
• Maintain knowledge of current OSHA and Optum policies
  
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  
• Perform other duties as assigned
  What are the reasons to consider working for UnitedHealth Group?-- Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    
  • 401(k) Savings Plan, Employee Stock Purchase Plan
    
  • Education Reimbursement
    
  • Employee Discounts
    
  • Employee Assistance Program
    
  • Employee Referral Bonus Program
    
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    
  • More information can be downloaded at:--
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    
    • High School Diploma/GED (higher)--
      
    • 1+ years of customer service experience working in a hospital, physician's office or medical clinic setting
      
    • Intermediate level of computer proficiency including Microsoft Outlook and Teams
      
    • Ability to travel 10% of the time if asked to float to other practices
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.--
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      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.--
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.--
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      #RPO, #RED

Keywords: UnitedHealth Group, St. Petersburg , Patient Service Representative, Sales , Saint Petersburg, Florida