Retail Sales Supervisor
Company: Office Depot
Location: Saint Petersburg
Posted on: January 24, 2023
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Job Description:
OverviewAt Office Depot, Inc., every leader is responsible for
growing total sales and services within the location. The Sales
Supervisor, at the direction of the General Manager, will drive the
overall services culture within the location. This Sales Supervisor
is accountable to achieving sales plan for all services including
copy and print, technology, subscriptions, and business services by
articulating areas of opportunity and devising and executing action
plans to resolve. The person in this role has accountability for
driving the stores overall sales training to ensure appropriate
Office Depot, Inc. selling techniques are executed.The Sales
Supervisor is also a Key Carrier and will be considered the Leader
on Duty in the absence of other supervisors or management. All
Full-Time Sales Supervisors must be able to work a flexible
schedule that aligns to business needs, which includes the ability
to work evenings, weekends, and occasional holidays. In addition,
Full-Time Sales Supervisors must be able to perform External Key
Carrier responsibilities which include but are not limited to
opening and closing responsibilities and be scheduled for those
respective shifts.The essential functions of this position may
require you to consent to periodic comprehensive background checks
conducted by a third-party.Primary Responsibilities: Leads,
coaches, and inspires associates while fostering a culture that
builds trust, brand loyalty and exceptional customer/client service
delivery. Proactively observes, coaches, and provides feedback to
associates to enhance their proficiency in this area. Creates and
supervises a sales focused environment through the training and
development of associates. Provides input to the General Manager on
the assessment and development of store associates, ensuring that
all have completed and maintain their certification(s), as
applicable (print, tech, etc.) Deliver exceptional customer/client
service by observing, listening, interacting and following up with
customers to ensure satisfaction and issue resolution. Helps foster
a culture which drive sales through teaching associates to be
product experts and customer focused. Is a business services sales
leader and a role model for superior customer service by
demonstrating an understanding and high degree of proficiency using
the Office Depot, Inc sales principles. Contributes to increasing
sales and profitability through conversion, AOV (Average Order
Value), and customer satisfaction improvement across all
categories. Collaborates with General Manager on velocity services
and executes on new services product launches, including services
and product protection plans. Is responsible for driving
merchandising sales contests. Responsibilities as an External Key
Carrier includes but are not limited to: ensuring the safety and
security of the building and associates during the absence of
others or in conjunction with other managers. Performing opening
and closing responsibilities including activation and deactivation
of the stores alarm system, cash handling, daily store balancing,
and other system processes. Assists General Manager with managing
inventory/inventory levels, assets and expenses within the store by
applying financial controls and routinely reviewing all operational
processes including receiving, data entry, cash handling, and
payroll control. Will also assist with handling merchandise
flow-through and replenishment processes. Consistently maintains
store appearance to company guidelines and keep in a neat, clean,
well-stocked environment. Adhere to all standards related to
signage labeling, planogram integrity, and merchandise
presentation. Consistently maintains store appearance to company
guidelines and keep in a neat, clean, well-stocked environment.
Adhere to all standards related to signage labeling, planogram
integrity, and merchandise presentation. Supports an environment
that embraces diversity and encourages creative, innovative
thinking and responsible risk taking. With the guidance of the
General Manager, provides guidance and constructive coaching to
associates and reports any performance concerns for the General
Manager to address. Manages conflict effectively. Assists with the
recruitment, retention and development of a diverse range of
talented people by participating in the interviewing and selection
process at General Managers discretion. Assists with and
participates in daily, weekly, and monthly store meetings to
reinforce communication of company initiatives, policies and
procedures, as well as updates to the daily operations of the
store. Helps General Manager and Sales Manager in promoting
associate awareness of company benefits, directives, and other
programs. Obtains and maintains Sales Leader certification and
other position specific certifications as required. Performs other
duties as assigned.Education & Experience: Level of Formal
Education: High School Diploma or equivalent; Bachelors Degree
preferred. Area of Study: Business, Marketing, Retail Management,
or another related field preferred Years of Experience: Minimum 2
years of experience in related field Type of Experience: Minimum
two years of experience in retail, including management and/or
supervisory in a sales driven, customer-oriented company. Sales
experience in a services industry a plus. Technical
Competencies:
Keywords: Office Depot, St. Petersburg , Retail Sales Supervisor, Sales , Saint Petersburg, Florida
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