Inbound Customer Service Representative - Direct Hire

Company: RemX Specialty Staffing CCS
Location: Saint Petersburg
Posted on: May 8, 2022

Job Description:

Job Description ONSITE Pay Rate : $20 per hour Schedules between: 8:00am-6:00pm Monday-Friday This follows an overflow inbound call center model, where you are taking client calls when the client---s assigned specialist is unavailable at that moment averaging 80 calls a day. You will be working in a fast paced, back to back call environment. Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. Other responsibilities may be assigned. Responsibilities Delivers quality service to clients via phone, email, chat, and other avenues Develops and maintains a basic working knowledge of a single product Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Performs data input, maintaining strong prioritization and organization Documents all interactions Requirements: REQUIRED - 1 year of experience in a call center Must have good job stability Strong verbal skills Ability to prioritize and multitask Positive and professional demeanor Company Description About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: RemX Specialty Staffing CCS, St. Petersburg , Inbound Customer Service Representative - Direct Hire, Sales , Saint Petersburg, Florida