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Call Center Customer Service Representative

Company: Tata Consultancy Services
Location: Saint Petersburg
Posted on: January 15, 2022

Job Description:

Hi,
Hope you are doing good!! Please find one of the urgent job opening and send across your updated resume if you are available.
Position- CSRLocation- St. Petersburg, FL---, Cincinnati, OH (Local)

  • Gather data/ information/ details in line with regulatory requirements and client policy and procedures
  • Engage with customers/ internal stakeholders throughout via various means - in writing, by phone and by email - to ensure an efficient and customer focussed process
  • Efficiently and accurately log customer grievance in accordance with Company Policy
  • Ensure all details are tracked to closure within SLA
  • Strong communication skills and ability to empathize with customer.
  • Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
  • Strong written, e-mail and verbal communications skills
  • Strong logic/problem solving skills
  • Customer focussed and empathetic
  • Liaise with internal teams where required to ensure quick and fair closure of customer grievance
  • Escalate complaints as appropriate for management intervention
  • Interact with associates and work towards resolving customer complaints---

    Thanks & Regards,
    Disha RanjanTalent Acquisition Group-North AmericaTata Consultancy Services LimitedMailto: disha.ranjan@tcs.com

Keywords: Tata Consultancy Services, St. Petersburg , Call Center Customer Service Representative, Sales , Saint Petersburg, Florida

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