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Call Center Customer Service Representative

Company: Tata Consultancy Services
Location: Saint Petersburg
Posted on: November 17, 2021

Job Description:

Hi,

Hope you are doing good!!

Please find one of the urgent job opening and send across your updated resume if you are available.

Position- CSR
Location- St. Petersburg, FL ---, Cincinnati, OH (Local)
Gather data/ information/ details in line with regulatory requirements and client policy and procedures
Engage with customers/ internal stakeholders throughout via various means - in writing, by phone and by email - to ensure an efficient and customer focussed process
Efficiently and accurately log customer grievance in accordance with Company Policy
Ensure all details are tracked to closure within SLA
Strong communication skills and ability to empathize with customer.
Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
Strong written, e-mail and verbal communications skills
Strong logic/problem solving skills
Customer focussed and empathetic
Liaise with internal teams where required to ensure quick and fair closure of customer grievance
Escalate complaints as appropriate for management intervention
Interact with associates and work towards resolving customer complaints
---

Thanks & Regards,

Disha Ranjan
Talent Acquisition Group-North America
Tata Consultancy Services Limited
Mailto: disha.ranjan@tcs.com

Keywords: Tata Consultancy Services, St. Petersburg , Call Center Customer Service Representative, Sales , Saint Petersburg, Florida

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