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Call Center Agent

Company: GA Foods
Location: Saint Petersburg
Posted on: November 16, 2021

Job Description:

Job detailsSalary$13.50 - $14.50 an hour plus monthly bonuses based on performance!Job TypeFull-timeFull Job DescriptionFor over forty-five years, GA Foods has been creating and delivering high quality nutritious and well-balanced meals to seniors, children, military and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client's palettes, a delivery service unmatched by the competition and an One Team attitude.The GA Foods team is a diverse and energetic group. We are based in beautiful St. Petersburg, Florida, but can be found from California to New Jersey, Texas to Georgia...and even more locations as we have become one of the fastest growing companies in our industry. We thrive on our "One Team" company culture and promote teamwork and leadership within the organization. Looking for a job that will challenge you and motivate you to achieve your highest potential? You have come to the right place.Basic PurposeGA Foods is seeking an experienced Care (Call) Center Representative to join its team at its Corporate headquarters in St. Petersburg, Florida. The ideal Care (Call) Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.Care (Call) Center Representative Responsibilities:

  • Processing Inbound and outbound customer and member orders
  • Liaison with the company's Field Service Representatives, along with customers, agencies, and Case Managers
  • Data Entry of customer orders into company ERP and other programsCare (Call) Center Representative Requirements:
    • Minimum of a high school diploma
    • Basic knowledge of Microsoft Office to include Word and Excel
    • Ability to organize and manage multiple priorities
    • Strong customer orientation and focus
    • Prior customer service or call center experience, preferred
      • Strong and accurate data entry
      • Good verbal and written communication skills
      • Ability to work in fast-paced environment
      • Attention to detail and dependability
      • Bilingual preferred with a $.50 per hour differential paidWork from Home Ability:
        • Employees are able to work from home once training has been completed and that employee's quality and productivity meet company standards. While this timeframe is different for everyone, if an employee would like to work remotely, it generally takes between 1-3 months of in-office work to qualify for this.Employee BenefitsAfter a 90-day probationary period, GA Foods is happy to offer its employees the following benefits:
          • Medical, Dental, Vision, Life Insurance, 401K, all major holidays are paid days off for all of our employees - 8 holiday days each year, plus, 8 PTO days within your first 12 months. Free lunch provided to all employees daily as well!****Proof of full vaccination within 90 days of hire is required.****Drug-Free Work Place / Equal Opportunity/Affirmative Action EmployerGA Foods

Keywords: GA Foods, St. Petersburg , Call Center Agent, Sales , Saint Petersburg, Florida

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