Sales Operator - Work from Home Florida
Company: OptimumCX Customer Experience Solutions
Location: Saint Petersburg
Posted on: February 23, 2021
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Job Description:
The Sales Operator is responsible for front-end screening,
routing and recording inbound calls for the sales organization,
from current and prospective customers and partners, you will
provide exceptional customer service experience to small businesses
currently defined as under $1000 monthly recurring revenue, located
primarily in North America on a non-exclusive basis as well as
comply with CPNI security procedures. Compensation $10 an
hour.Primary Job Functions* Answer in-bound sales/service phone
calls from current and prospective customers wishing to purchase or
add-on additional services * The Sales Operator agent is expected
to accurately follow a script and pre-established call routing
using our client's platforms* Ability to review customer requests
and determine the next level of support to resolve problems while
maintaining high quality customer service* Daily reporting - gather
and export data, manipulate to Excel to provide Management with
customer care data* Have the ability to focus and accurately follow
a documented script and procedures* Ability to search and process
service interactions information into SFDC records* Prospective
customer and partner leads are generated from multiple marketing
campaigns which requires the Sales Operator to gather simple
qualifying information about the customer-based answers to a
script. Based on the information provided * The Sales Operator will
research SFDC, update/data deduplication the customer's record in
SFDC, and route the inbound call to the appropriate sales team
based on territory, business size and product interest. Current
customers and partners have pre-assigned sales representatives *
The Sales Operator will search for the customer/ partner's
information in SFDC and the route the call to the appropriate sales
representative in accordance to the routing rules* This position is
primarily inbound calls, however may include outbound and
transferred calls, service cloud, email, CRM, and other Internal
Client systems.Work At Home Technology RequirementsAll Applicants
must have their own computer equipment. Below are the necessary
computer requirements. Please do not apply unless all requirements
have been met.Windows 10Intel Skylake i3 (2015) or AMD Zen Ryzen
(2017) or better processor8 GB RAM or betterErgonomic keyboard and
mouseWebcamHeadset- Must have noise cancellation and a mute
button.Direct Ethernet connectionConsistent 50/10 Mbps Internet
connectionRequirements* Must be at least 18 years of age* Must have
a HS Diploma/GED * Must be able to pass a background check* Able
type a minimum of 30 WPM* Customer Service Experience - 1-2 years*
Punctuality (Good Attendance)* Professional Demeanor* Computer
Skills * Detailed Oriented* Strong customer interaction skills*
Strong communication skills both verbal and written* Strong reading
and comprehension skills* Able to work in a fast pace call center
environment* Strong analytical skills, able to multitask * Solid
experience in problem solving and resolution skillsBenefits* Work
from home* Full time work hours* Paid training* Advancement/career
opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers
have been promoted into their current positions* Benefits offered
after completion of 60 consecutive work days
Keywords: OptimumCX Customer Experience Solutions, St. Petersburg , Sales Operator - Work from Home Florida, Sales , Saint Petersburg, Florida
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