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Inbound Call Center Agent - Work-from-Home

Company: OneTouch Direct
Location: Saint Petersburg
Posted on: October 14, 2020

Job Description:

ACCELERATE POSSIBILITY Guaranteed hourly base pay + UNLIMITED COMMISSIONS. Our best agents earn up to $1,000 PER WEEK in commissions alone! ABOUT US _At OneTouch Direct (OTD), we do things differently. We provide a fun, high energy, culture-focused environment where we recognize our top performing employees for their hard work. Our company started as a small team with a desire to blend creative marketing with contact center expertise in order to provide solutions that enable our clients to build a stronger brand identity and boost sales. Since our inception, OTD has grown to be a preeminent provider of global contact center solutions._ _We understand the importance of keeping the world connected and we take pride in playing our part during this time of uncertainty. We are looking for energetic people to join our amazing team and start earning great pay with unlimited commissions, benefits and more!_ WHAT YOULL DO * Conducting inbound sales chats with customers. * Creatively problem solving. * Quickly assessing customer needs and providing sound solutions. * Providing a high-level of customer service. * Close out sale via telephone. * Documenting details of all chats, calls and customer interactions. * Managing through multiple systems, programs, and screens simultaneously. RESPONSIBILITIES * Ensure high levels of customer satisfaction through excellent sales service * Assess customers needs and provide assistance and information on product features * Go the extra mile to drive sales * Remain knowledgeable on products offered and discuss available options * Cross sell products Requirements MINIMUM REQUIREMENTS: * Must live in FLORIDA. * Customer Service experience preferred * Telecommunications and/or wireless experience preferred * Prior Work-from-Home Experience preferred * Regular attendance required * Basic understanding of sales principles and customer service practices * Proficiency in English * High school degree; BS degree in Marketing or related field would be a plus * Availability to work flexible shifts * A friendly and energetic personality with customer service focus * Solid communication and interpersonal skills _KNOWLEDGE, SKILLS & ABILITIES_ * Experience handling inbound and outbound sale calls * Computer skills including navigating multiple tabs, windows and systems * Basic typing skills * Strong communication and written skills * Comfortable empathizing and remaining patient with difficult callers Work-From-Home TECHNOLOGY REQUIREMENTS: * Must have their own PC with camera (video conference capabilities) * Must have access to high-speed connectivity with 20mbps upload / 40mbps Download. * Provide own home office equipped with internet (meet bandwidth requirements), electricity, and office furnishings. Employee is responsible for all related home office expenses and shall be provided by employee at their sole expense. After one year of employment with the company, company may provide equipment to the employee on a loan basis. * Equipment required: * Monitor * Phone * Power supply/cables * Power surge protector * PC * Keyboard & mouse * Headset: Corded (not wireless) USB headset with noise-cancelling microphone must be used (Should your headset not meet the requirement OTD can provide you one at a onetime charge.) * Headset examples: JPL-400B-USB Binaural USB Headset w/NC, Volume, Mute Controls Sennheiser PC 8.2 Usb Headset SC Voicelync Binaural Headset QD w/USB PC Adapter Cord * Addasound Wired Monaurall Noise Cancelling Usb Headset * Office furnishings (desk, chair, notepads / pens, internet, electricity, and other related needs as required to perform job remotely from home office Benefits WHAT YOULL GET * Full time. 40 hours per week schedule with overtime opportunities! * Great pay. Hourly base salary + unlimited commissions get paid up to 6x per month! * Job stability. We're experts in the industry and have 22 years experience and 8 locations worldwide! * Training. Extensive paid product and sales training! * Great Paid time off. You'll get 5 days PTO + 5 paid holidays! * Benefits. Medical insurance partly paid by the company + dental & vision, life insurance available. * Teamwork. We believe in teamwork and having fun together while we work, with frequent contests and recognition events! * Employee Referral Program. One of the best unlimited employee referral bonus programs out there. Guaranteed Competitive Base Salary + UNLIMITED COMMISSIONS

Keywords: OneTouch Direct, St. Petersburg , Inbound Call Center Agent - Work-from-Home, Sales , Saint Petersburg, Florida

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