StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

Customer Service Representative - Internet/Voice

Company: NaviSite
Location: Saint Petersburg
Posted on: December 4, 2019

Job Description:

About Us About The Job Testimonials What's Trending Perks Responsibilities About Us Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities. Back to Job Navigation (Overview) About The Job Full Time Level: Entry Career Progression As tech-savvy problem solvers, Customer Service Representatives - Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There's a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential. What does it take to be a successful Customer Service Internet/Voice Representative at Spectrum? Addtional Traits Adaptable Multi-tasker Results-driven Confident Positive Team player Efficient Proactive Problem-solver Back to Job Navigation (Success) Hear From Our People There are so many reasons why I enjoy my job. The variety of schedules help with work-life balance. It's okay to not know everything, but you get the opportunity to learn all you need to know. I love the people I work with across the company. I work with an awesome, talented, funny, dedicated group of people. There are also amazing benefits. The learning environment is hands-on, the work environment is fast-paced, and I get to help others.Tiffany, Rep 1, Customer Service Internet/Voice, Louisville, KY Entering the Spectrum family was the best thing that could have ever happened to me! Since the beginning of my career, the experience has been phenomenal. From management and team members all the way to the customers, the support has been there. I have never worked for a company with such a friendly and motivated environment. Being a part of a growing company that cares so much about my success makes me feel one step closer to my dreams!Brene, Rep 1 Customer Service Internet/Voice, Bridgeton, MO What's Trending Our Location Learn more about the call center. A Day in the Life Check out our video and what it's like to be a Customer Service Representative! Back to Job Navigation (Trending) Perks Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide: Healthcare Health Insurance (Medical/Prescription Drug, Dental and Vision) Paid Time Off Paid Holidays, Personal days, Vacation and Sick Time Access Discounted Company Services You have the chance to use company services at little to no cost where available. Education Reimbursement We provide reimbursement up to $5250 per calendar year for approved eligible courses. Retirement savings/401K Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay. Life and Disability Insurance Basic Life and Accidental Death and Dismemberment (AD & D) Insurance of two times your pay. Back to Job Navigation (Rewards) Responsibilities Date posted 11/11/2019 Requisition Number: ******BR Location: United States - Florida - St. Petersburg Area of Interest: Customer Operations, Information Technology Services, Technical Support Position Type: Full Time At A Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new? No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential. What is the Internet/Voice Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. It's about learning and growing This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you'll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself. With a deliberate path to success We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum. The benefits are clear In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. What is takes to get started The minimum requirements for the Internet/Voice Representative are: Ability to read, write, speak and understand English High School Diploma or GED Preferred Qualifications Preferred qualifications for the Internet/Voice Representative are: 6 months or more customer service or related experience 6 months or more of basic technical support experience 6 months or more heavy volume phone experience 6 months or more working with computers and multiple software applications Are you ready to join our team? Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment. The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13555 Business Unit: Customer Operations

Keywords: NaviSite, St. Petersburg , Customer Service Representative - Internet/Voice, Sales , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Sales Jobs

Sales Support Coordinator - (entry level)
Description: Sales Support Coordinator - entry level The Business Operations Coordinator supports site sales and marketing teams through operational functions such as tour reception, and gifting. Coordinators are (more...)
Company: Wyndham Hotel Group
Location: Clearwater
Posted on: 12/11/2019

Sales Opportunities
Description: Sales Opportunities Have you
Company: Coldwell Banker Residential Real Estate
Location: Sarasota
Posted on: 12/11/2019

Licensed Real Estate Listing Agent
Description: br Job DescriptionAre you looking for a new opportunity in the world of real estate If so, we are actively seeking Licensed Real Estate Listing Agents in our area. Listing Agents not only list and (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Saint Petersburg
Posted on: 12/11/2019

Customer Service Representative I
Description: Customer Service Representative I Position Purpose: Receive and respond to telephone inquiries from members or providers regarding eligibility, benefits and authorization of services. Educate callers (more...)
Company: Centene
Location: Orlando
Posted on: 12/11/2019

Tour Desk Agent
Description: SUMMARY This jobs primary purpose is to enter tour guest information into computer and assist sales representatives with their appointments. DUTIES Run reports at end of day for manifest. Enter tour guest (more...)
Company: Westgate Resorts
Location: Orlando
Posted on: 12/11/2019

Customer Service/Care Representative
Description: Customer Service/Care Representative 13
Company: Murray Inc.
Location: Orlando
Posted on: 12/11/2019

Real Estate Agent - Flexible Work Schedule
Description: br Job DescriptionA Real Estate Agent is an integral part of a real estate transaction. They represent their clients by getting to know their preferences, representing them during negotiations, and (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Saint Petersburg
Posted on: 12/11/2019

Full Time Sales Consultant
Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative (more...)
Company: Comcast Corporation
Location: Bradenton
Posted on: 12/11/2019

Bi-Lingual Real Estate Agent
Description: br Job DescriptionA Bi-Lingual Real Estate Agent assists clients with the sale and purchase of their property. Real Estate sales and purchasing can be an intimidating process, so clients will be looking (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Largo
Posted on: 12/11/2019

Customer Service Representative Fueler/Washer - Part Time
Description: br br What's the Job br Ready to accelerate your career while helping our customers move forward As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will (more...)
Company: Penske
Location: Saint Petersburg
Posted on: 12/11/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds