StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

Quality Assurance Analyst

Company: 1-800 Accountant
Location: Saint Petersburg
Posted on: November 11, 2019

Job Description:

1-800Accountant--is the nations leading virtual accounting firm for small-business.-- --We are looking for fun, hardworking, and dedicated individuals to join our team in St. Petersburg.-- If you possess the necessary experience and skills below, please send us your resume and apply today!Reports to the Quality Assurance Manager - The Quality Assurance Analyst is responsible for assessing the quality of the performance of our Appointment Setters and Inside Sales Reps who deal with our existing and potential customers.The Quality Assurance Analyst will monitor inbound and outbound call responses to assess representative's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall 1-800Accountant customer experience.Responsibilities*:

  • Participates in the execution of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Provides feedback to call center team leaders and managers.
  • Perform other duties as assigned.Requirements:
    • 2+ years Quality Assurance Experience
    • Experience with Google Docs and Sheets is required
    • Bi-lingual a plus
    • Excellent verbal, written and interpersonal communication skills
    • Outstanding customer service skills and dedication to providing exceptional customer care
    • Must be self-motivator and self-starter
    • Strong focus on quality and customer service
    • Exceptional listening and analytical skills
    • Solid time management skills
    • Must be able to effectively interact with people at all levels inside of the company
    • Creative ability & writing proficiency
    • Ability to multitask and successfully operate in a fast-paced, team environment
    • Must adapt well to change and successfully set and adjust priorities as needed
    • Microsoft Office experience (Word, Excel, etc.)Benefits:This position is--Full-Time with a comprehensive benefit package including health, dental, vision, 401(k), PTO and more.--Incredible room for growth!-- -- --Schedule your preliminary phone screen at--We look forward to hearing from you!

Keywords: 1-800 Accountant, St. Petersburg , Quality Assurance Analyst, Professions , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Pricing & Margin Analyst
Description: Company: FreshPoint Central FloridaLocation: US-FL-OrlandoZip Code: 32809Minimum Level of Education: High School or EquivalentMinimum Years of Experience: 3Position Type: ExemptTravel Percentage: 0More (more...)
Company: Sysco Corp
Location: Orlando
Posted on: 11/15/2019

Training CDL-A Driver - 8K Tuition Reimbursement!
Description: No college No problem Come to CRST and train to be a Class A CDL team driver in only 4 weeks and embark on a fulfilling lifetime career.The student s dreamWhen most students graduate from college, they (more...)
Company: CRST EXPEDITED
Location: Orlando
Posted on: 11/15/2019

Solar Technician II (Lake Placid Solar)
Description: Recruiter Duke Energy Location Debary, Florida Salary Competitive Posted 07 Nov 2019 Closes 07 Dec 2019 Ref R11165 Sector Power and Nuclear Category Solar Contract Type Permanent Hours Full Time You need (more...)
Company: Duke Energy
Location: Debary
Posted on: 11/15/2019


Payment Consultant
Description: FATTMERCHANTOrlandos fastest growing payment technology company Why Youll Love Fattmerchant:First and foremost, Fattmerchant exists to provide the Best Damn Experience to both our customers AND our people. (more...)
Company: Fattmerchant
Location: Orlando
Posted on: 11/15/2019

Landscape Architect
Description: Atkins is one of the world's most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, (more...)
Company: Atkins
Location: Orlando
Posted on: 11/15/2019

Inventory Specialist
Description: PURPOSE OF ROLE:The purpose of the role is to provide visibility and communication to internal customers regarding production schedules, receiving roadblocks and warehouse related quality issues. The (more...)
Company: Ravago
Location: Orlando
Posted on: 11/15/2019

Salon Software Sales Consultant
Description: Are you ready to expand into the business world within the Salon and Spa industry If so, then it's time to join our growing sales team Ennoview, Inc - the developer and supplier of Envision Salon and (more...)
Company: Envision Software
Location: Orlando
Posted on: 11/15/2019

Mechanic 2
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Orlando
Posted on: 11/15/2019

CDL A Company Driver - Home Daily
Description: Join Eagle TransportHiring Diesel Tech MechanicsDiesel Tech Benefits
Company: Eagle Transport
Location: Orlando
Posted on: 11/15/2019

CDL A Company Driver - Home Daily
Description: Join Eagle Transport br br Hiring Diesel Tech Mechanics br br Diesel Tech Benefits br
Company: Eagle Transport
Location: Astatula
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds