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End User Support Technician

Company: Ascent
Location: Saint Petersburg
Posted on: November 10, 2019

Job Description:

End User Support Technician ? St. Petersburg, FL ? 6 mo contract

  • Contact users via phone/remote control and assist with onboarding new users (installing and configuring software on their PC, verifying entitlements are setup correctly, escalating to third level group when they are not)
  • Installing and configuring new PCs (copying data from old PC, installing software on new PC, configuring software on new PC)
  • Installing other hardware (scanners, printers, monitors etc?), installing various pieces of software and configuring mobile devices such as Apple iPhones, iPads & Android phones with MobileIron 90% remote phone support, 10% desk side support
  • Monitoring the call tracking system for new requests and tasks while providing detailed documentation of activity in same. Required:
  • Strong customer service and phone skills with the ability to clearly communicate technical information to a non-technical audience.
  • Ability to thoroughly and accurately document interactions with clients and work accomplished in the ticketing system.
  • Experience supporting Windows 10 as well as Microsoft Office 2016/2019
  • 3+ years' experience providing second level desktop support of hardware and software applications
  • 3+ years' experience supporting virtual private network (VPN) usage and other security tools like anti-virus and hard drive encryption

    Company Description:

    About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, St. Petersburg , End User Support Technician, Professions , Saint Petersburg, Florida

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