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NOC Analyst I

Company: PSCU
Location: Saint Petersburg
Posted on: November 10, 2019

Job Description:

Are you ready to take your career to the next level? --Join us at PSCU!Job DescriptionBasic FunctionThis position performs technical analysis of system issues and outages as they occur across customer enterprise networks. Incumbent will perform research to troubleshoot and resolve the issue or, depending upon complexity, escalate issue to higher-level systems administrators and network engineers. Incumbent will research and document various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations.-- Incumbent may also perform basic system administration tasks such as network/system troubleshooting.Physical Demands

  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Specific vision abilities required by this job include close vision
  • Ability to occasionally lift/move up to 50 pounds
  • Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.Essential Functions & Responsibilities
    • Perform Level 1 Application, Network, and Service troubleshooting; Identify and resolve major issues, including appropriate escalation steps, communicating specifics to the correct party, documenting all tasks that are completed, and reviewing all error logs
    • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
    • Schedule and maintain all production responsibilities, including processing batch jobs, restore requests for all levels of users, conversion/de-conversion requests, and FTP/NDM/SFTP transmissions
    • Monitor and identify all Network activity using SolarWinds (software that interacts and corresponds with all hardware on the Network, including servers, routers, and switches and specialty equipment); Escalate and communicate Network and Database status with all users, network, and application support personnel
    • Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
    • Create, document, and implement NOC procedures ; Document all actions in accordance with standard company policies and procedures
    • Notify customer and third-party service providers of issues, outages and remediation status
    • Work with internal and external technical and service teams to create and/or update knowledge base articles
    • Perform basic systems testing and operational tasks
    • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, weekend, or evening hours
    • Perform other duties as assignedPosition Specifications-- Education--High school diploma or equivalent required.-- Associate---s degree in Computer Science or equivalent experience in the network technology field strongly preferred.Knowledge, Skills, & Abilities
      • Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust----
      • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
      • Knowledge of Linux and Microsoft server operating systems
      • Ability to communicate effectively in both verbal and written formats
      • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
      • Knowledge of File Processing principals including file extension types and transfer protocols
      • Experience providing remote support using virtual desktop tools
      • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of company personnel
      • Proficiency in word processing and spreadsheet computer software applications
      • Ability to maintain confidentiality of materials handledExperienceHigh school diploma or equivalent required.-- Associate---s degree in Computer Science or equivalent experience in the network technology field strongly preferred.----Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.
        • Service Excellence-----Exceeding expectations in--every interaction.
        • Passion ---Boundless enthusiasm to be--THE best.
        • Leadership ---Engaging, influencing, and inspiring others to accomplish--our mission.
        • Trust ---Keeping the promises you make--to others, and to yourself.
        • Innovation ---The relentless pursuit of better ways.PSCU is a drug and smoke free workplaceTo learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page

Keywords: PSCU, St. Petersburg , NOC Analyst I, Professions , Saint Petersburg, Florida

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