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Process Consultant

Company: American Strategic Insurance
Location: Saint Petersburg
Posted on: October 10, 2018

Job Description:

Process Consultant Sponsorship is not available for this position. ASI generally does not sponsor foreign national candidates for work authorization except for positions that in our determination require highly specialized knowledge and for which candidate sponsorship is appropriate. Note to current employees: Ensure you coordinate with your team lead prior to applying for this position. We may use additional sources for validating qualifications, (e.g., performance evals, leader input). American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally. ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies. Prior to accepting a position at ASI, candidates must consent to pre-employment background check. Any offer of employment extended is contingent upon the results of the background check. Department: Underwriting Territory: St. Petersburg Insurance Discipline: Property and Casualty Job Duration: Full time FLSA Status: Non-Exempt Hours: 8-5pm or 9-6pm Job Purpose This entry level position is responsible for identifying and/or supporting small scale improvements to new or existing business processes and customer experiences and ensures seamless adoption of change across all user groups. Simultaneously manages operational and tactical projects. Work priorities are set with management assistance or direction from higher level Process Consultants. A higher level of this position may be considered based on experience. Essential Job Functions Listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. Conducts research for improvements and proactively makes recommendations to re-engineer process with a focus on increasing efficiencies, streamlining and automating work processes, improving the customer experience and containing costs. Reviews current business operations, procedures, and/or processes Reviews business processes and identifies internal and external customer needs by researching competitor and industry trends and understanding business area goals. Partners with higher-level business professionals, analysts and other technical resources in the design and development of business requirements for improvements to existing smaller scale business processes and supporting technologies. Contributes to project plans and/or documentation (e.g. timelines, initiation document, analysis needs, work breakdown structure, estimates, implementation and communication plans, risk assessment, etc.). Ensures the successful adoption of changes by assisting with the coordination of communication, implementation, and support of process improvements, new technologies or business processes. Assists business partners with identifying downstream implications of a change by anticipating obstacles and/or unintended consequences. Leverages concepts such as prototyping, demonstrations, focus groups, pilots, workflows, surveys, risk assessments and customer scenarios to ensure the successful creation and adoption of process and technology improvements. Communicates regularly with the project team to deliver project updates and gather input to address issues and keep the project on track. Assists with the ongoing support of processes and tools, including maintenance, changes, training, and quality assurance. Job Qualifications Listed below are the requirements needed to be proficient in the job. Basic knowledge of internal processes/systems. Basic computer skills Familiar with business area processes and procedures Good interpersonal and communication skills Good organizational skills with the ability to multi-task Detail-oriented Education and/or Experience Listed below are the minimum requirements for job entry. Bachelor's Degree in Business or a related field of study (e.g., Finance, Marketing, Management, Sales, HR) and a minimum of one year internal work experience in a comparable field/role (e.g., process design/redesign, technical). In lieu of a degree, a minimum of 2 years' experience in a process design/redesign or technical role. Physical Requirements/Working Conditions The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required. May require long periods of sitting May require prolonged repetitive use of the upper extremities The ASI Culture and Benefits The ASI Culture is like no other. While ASI stands for "American Strategic Insurance," we also believe it stands for "Attitude, Speed and Innovation." It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled. ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more

Keywords: American Strategic Insurance, St. Petersburg , Process Consultant, Professions , Saint Petersburg, Florida

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