IT Support Technician - Intermediate
Company: AdventHealth
Location: Orlando
Posted on: April 18, 2024
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Job Description:
All the benefits and perks you need for you and your family:
- - - - - - - - Benefits from Day One
- - - - - - - - Paid Days Off from Day One
- - - - - - - - Student Loan Repayment Program
- - - - - - - - Career Development
- - - - - - - - Whole Person Wellbeing Resources
- - - - - - - - Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's
about belonging to a community that believes in the wholeness of
each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and
grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences
you bring to our purpose-minded team. All while understanding that
together we are even better.
Schedule: -Full Time
The role you'll contribute:
This position is responsible for supporting IT Support Technician
issues. - This position provides accurate and timely support
services for end user devices. This position is responsible to
install and troubleshoot all end-user hardware, software and
peripherals. - - - This position is responsible for being the
direct interface to the customer on behalf of other technical
teams. - May need to provide remote PC support and troubleshooting.
Assists with evaluations and recommendations of vendor packages,
and implements approved software. - In this position you will need
to be able to lift minimum of 20 lbs and also be able to crawl
under desk or other spaces in order to hook up equipment. - This is
an hourly position which requires taking on-call and is essential
to the job role.
The value you'll bring to the team:
- - - - - - - Install desktop hardware and software, including
desktops, laptops, printers, scanners, PDAs, operating systems, and
standard applications. - This includes installation and relocation
of devices, as required
- - - - - - - Follow AIT standards for devices and software, as
approved and directed by the AIT Senior Leadership; report any
non-standard installations of software or hardware.
- - - - - - - Work with networking and server staff, as required,
to provide proper end-user connectivity to the network, servers,
and applications/systems. -
- - - - - - - Troubleshoot and perform preventive maintenance on
any authorized AdventHealth Systems devices as requested by
user.
- - - - - - - Enter and update Helpdesk tickets required to monitor
and track all work done in IT Support Technician support area.
Follow and maintain necessary procedural documentation.
- - - - - - - Contributes to maintaining inventory and spare
hardware, and related inventory records. Assists with site
walk-through and audits, to ensure accurate equipment and
compliance
- - - - - - - Provide image builds and/or modifications to Senior,
Lead or manager of IT Support Technician for validation.
- - - - - - - Provide detailed descriptions within help desk
tickets. Must include troubleshooting steps taken. Technicians may
not transfer tickets to other teams without the specific steps
taken to resolve the issue and the results
- - - - - - - Completes assigned tasks and projects within the
scheduled deadlines.
- - - - - - - Helps fellow IT Support Technicians, to improve
teamwork, knowledge, and customer service. Take appropriate
direction from Senior/Lead IT Support Technician member and/or
Manager.
- - - - - - - Work closely with inventory and purchasing processes
to support needed projects.
- - - - - - - Recognize roadblocks and escalate to Senior, Lead or
manager of IT Support Technician for problem resolution.
- - - - - - - Meet the standard SLA for incident and request.
- - - - - - - Setup, troubleshoot and support audio and video
conferences with multiple locations.
- - - - - - - Demonstrates a clear understanding of the
responsibility matrix of the AdventHealth System Information
Services Solution Center and local facility
Keywords: AdventHealth, St. Petersburg , IT Support Technician - Intermediate, Professions , Orlando, Florida
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