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Membership Growth Consultant

Company: ChenMed
Location: Saint Petersburg
Posted on: November 17, 2021

Job Description:

We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The incumbent in this role arranges, designs and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She effectively communicates the ChenMed/JenCare value proposition at all community events.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.Performs other related duties as assigned.COMPETENCIES:Instills trustGaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actionsResults drivenConsistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes othersAction orientedTaking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issuesEffective communicationDeveloping and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinionsResiliencyRebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiencesNetworkingEffectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-howCustomer focusBuilding strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationshipsPersuasivenessUsing compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of othersKNOWLEDGE, SKILLS AND ABILITIES:High business acumen and acuityExceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environmentDemonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objectionsDetail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareExcellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversationExcellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushyGood keyboarding skills are needed. Ability to accurately type a significant number of words per minuteS poken and written fluency in EnglishBilingual is a plusAbility and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premisesThis position required use and exercise of independent judgmentWe're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.EDUCATION AND EXPERIENCE CRITERIA:Bachelor's degree in Marketing, Business Administration or a related field OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basisA minimum of four (4) years of successful sales experienceIt is preferred that experience include three (3) years business-to-businessExperience working with seniors a plus, as is a general understanding of Medicare AdvantageRelevant sales experience with establishing and maintaining relationship with business/vendor partnersExperience in telesales to input sales data into a computer while on the telephone with a customerA valid Class C or D or State equivalent driver's license, issued by the State of current employment required.The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The incumbent in this role arranges, designs and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She effectively communicates the ChenMed/JenCare value proposition at all community events.

Keywords: ChenMed, St. Petersburg , Membership Growth Consultant, Professions , Saint Petersburg, Florida

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