StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

Voice Analyst

Company: Kforce Technology Staffing
Location: Saint Petersburg
Posted on: February 21, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Voice Analyst in Saint Petersburg, FL.Summary:A Voice Analyst provides troubleshooting of the enterprise telephony infrastructure which include devices across the campus and in branches. The candidate will be responsible for work Incidents and Requests related to Server/Network/Telephony issues. Documentation, processes, and procedures. PBX hardware and configuration, cabling, phones, and phone configs. Break/Fix of telephones and related equipment and move/add/change/reprogram of the phones. Also, the support and user administration for the phone recording system, contact center, and mobile application. Monitoring and responding to automated alerts, incident tickets, and change orders related to various branch phone systems.This is a support role where the employee typically works out of a queue, working Incidents and Requests from the various business units, branches, and user environments. While many of the tasks they do are documented processes and procedures, the Incidents and Requests all require free thinking and knowledge of how our systems work. Use of in-depth troubleshooting skills to resolve issues, will be necessary.This is a support position where the employee must use their own judgment skills to take the best line of action when resolving an issue based on the various user needs.Voice Analysts have extensive interaction with other departments in Technology, vendors, and branches/business units within the firm. Strong customer service skills are required as this role interfaces directly with the user community.REQUIREMENTS:* Will typically have a B.S. in Computer Science or related degree, and two (2) years of experience in voice administration* May have related certificationsMust have Technologies:* 2+ years of experience with Avaya Communication Manager* Experience with Verizon Contact Center/NICEinContact* Deep knowledge of VoIP and IP Phone/trunksPreferred Technologies:* Voicemail Platforms: Avaya Aura Messaging preferred* Call Recording platforms (NICE) is highly preferred* Turrets (Speakerbus) is highly preferred* SIP protocol* Video transport protocols H.320 and H.323* ISDN architecture and implementation* System and Session Manager* Call Accounting Software (Veramark, Calero)* Hoot and Holler (Speakerbus)* Oracle session border controllers (SBC)Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, St. Petersburg , Voice Analyst, Professions , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


HIRING: CDL Drivers
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what
Company: Live Trucking
Location: Sarasota
Posted on: 02/25/2021

CDL A Truck Drivers Great Pay & Benefits
Description: You Deserve More As An Experienced CDL A Driver. Drivers with 3 Months experience and a Class A CDL are in high demand across the nation. Now is the time to look and se what opportunities
Company: TRKDRVR.com
Location: Sarasota
Posted on: 02/25/2021

Freight/Receiving
Description: Job DescriptionPosition Purpose:Associates in Freight/Receiving positions ensure
Company: The Home Depot
Location: Sarasota
Posted on: 02/25/2021


Electrical Intern
Description: br About TLC Engineering: br br TLC has earned its reputation for excellence operating for more than 64 years. We are a full service engineering design firm with focus on designs for commercial (more...)
Company: TLC Engineering Solutions
Location: Sarasota
Posted on: 02/25/2021

Maintenance Technician
Description: Description:Ability to perform preventative maintenance on injection molding machines. Able to troubleshoot machines mechanically, electrically to understand problems and perform
Company: Aerotek
Location: Sarasota
Posted on: 02/25/2021

Warehouse Associate I
Description: br br Company Overview Previously known as HD Supply - Construction Industrial and now known as White Cap Supply Holdings, Inc., we are made up of three distinct businesses called White Cap, Contractors' (more...)
Company: White Cap
Location: Sarasota
Posted on: 02/25/2021

Vice President of Construction
Description: Industry: 01-5302-Single Family Construction Job Number: 26376 Job Description br Our client is one of the most highly regarded home builders in the country seeking a VP of Construction for one of (more...)
Company: Joseph Chris Partners Executive Search
Location: Sarasota
Posted on: 02/25/2021

Truck Driver - CDL - $1,000 Signing Bonus
Description: br br Company Overview Previously known as HD Supply - Construction Industrial and now know as White Cap Supply Holdings, LLC White Cap , White Cap is made up of four distinct businesses called (more...)
Company: White Cap
Location: Sarasota
Posted on: 02/25/2021

Part-Time Nabisco Retail Merchandiser/Stocker
Description: br br Job Description br br Are You Ready to Make It Happen at Mondel 275 z International br br Join our Mission to Lead the Future of Snacking. Make It With Pride br br You will optimize (more...)
Company: Mondelez
Location: Sarasota
Posted on: 02/25/2021

High Demand For Quality Carpenters - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sarasota
Posted on: 02/25/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds