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Service Desk Analyst I - Tampa Bay

Company: SkyBridge Resources LLC
Location: Saint Petersburg
Posted on: January 7, 2021

Job Description:

Responsibilities of Service Desk Analyst* Supporting internal corporate users' Laptops / Desktops, operating systems, and network technologies* Remote troubleshooting + Over-the-phone support* Document issues in ServiceNow ticketing + knowledge base systemQualifications of Service Desk Analyst* 1+ year--of providing phone, chat and/or email technical support in a corporate setting* Ability to come up-to-speed and troubleshoot COTS and proprietary applications* Experience with ServiceNow desired* Experience troubleshooting VPN, Active Directory, Windows, MS Office / Office 365, etc.* High school diploma or equivalent* A+, Security+ and /or Network+ certification.* Demonstrate a high level of customer relationship skills to include professional telephone etiquette* The ability to effectively communicate with all levels of technology users and leadershipBenefits of Service Desk Analyst * Contract-to-Hire* Rapid Interview Process* Benefits#IND1

Keywords: SkyBridge Resources LLC, St. Petersburg , Service Desk Analyst I - Tampa Bay, Professions , Saint Petersburg, Florida

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