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NOC Analyst I

Company: PSCU
Location: Saint Petersburg
Posted on: January 17, 2020

Job Description:

Are you ready to take your career to the next level? Join us at PSCU! Job DescriptionBasic FunctionThis position performs technical analysis of system issues and outages as they occur across customer enterprise networks. Incumbent will perform research to troubleshoot and resolve the issue or, depending upon complexity, escalate issue to higher-level systems administrators and network engineers. Incumbent will research and document various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations. Incumbent may also perform basic system administration tasks such as network/system troubleshooting.Physical DemandsWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hearSpecific vision abilities required by this job include close visionAbility to occasionally lift/move up to 50 poundsIndividuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.Essential Functions & ResponsibilitiesPerform Level 1 Application, Network, and Service troubleshooting; Identify and resolve major issues, including appropriate escalation steps, communicating specifics to the correct party, documenting all tasks that are completed, and reviewing all error logsProvide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teamsSchedule and maintain all production responsibilities, including processing batch jobs, restore requests for all levels of users, conversion/de-conversion requests, and FTP/NDM/SFTP transmissionsMonitor and identify all Network activity using SolarWinds (software that interacts and corresponds with all hardware on the Network, including servers, routers, and switches and specialty equipment); Escalate and communicate Network and Database status with all users, network, and application support personnelRecognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impactCreate, document, and implement NOC procedures ; Document all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues, outages and remediation statusWork with internal and external technical and service teams to create and/or update knowledge base articlesPerform basic systems testing and operational tasksSupport multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, weekend, or evening hoursPerform other duties as assignedPosition Specifications Education High school diploma or equivalent required. Associate's degree in Computer Science or equivalent experience in the network technology field strongly preferred.Knowledge, Skills, & AbilitiesDemonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situationsKnowledge of Linux and Microsoft server operating systemsAbility to communicate effectively in both verbal and written formatsAbility to manage multiple projects, work in fast-paced environment, and meet deadlinesKnowledge of File Processing principals including file extension types and transfer protocolsExperience providing remote support using virtual desktop toolsAbility to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of company personnelProficiency in word processing and spreadsheet computer software applicationsAbility to maintain confidentiality of materials handledExperienceHigh school diploma or equivalent required. Associate's degree in Computer Science or equivalent experience in the network technology field strongly preferred.Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry. Service Excellence - Exceeding expectations in every interaction. Passion - Boundless enthusiasm to be THE best. Leadership - Engaging, influencing, and inspiring others to accomplish our mission. Trust - Keeping the promises you make to others, and to yourself. Innovation - T he relentless pursuit of better ways. PSCU is a drug and smoke free workplace To learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page https://www.facebook.com/PSCUCareers - provided by Dice

Keywords: PSCU, St. Petersburg , NOC Analyst I, Professions , Saint Petersburg, Florida

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