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IT Service Demand & Improvement Specialist

Company: PSCU
Location: Saint Petersburg
Posted on: November 10, 2019

Job Description:

Are you ready to take your career to the next level? --Join us at PSCU!This position focuses on service demand activities, including identification and prognosis --- to technically and economically influence demand for IT services.------You--will identify demand forecast risks and develop effective mitigation plans and partner with measurement & reporting staff to ensure PSCU provides sufficient capacity to meet current, future, and situational capacity requirements.----You --will communicate with operations, technicians, engineers and application management to provide necessary improvements to assure their adoption in lifecycle and product releases.-- You will continually measure performance of IT service provider designs, proposing improvements that increase efficiency and lower cost of ownership.Essential Functions & Responsibilities

  • Identify demand forecast risks and develop effective mitigation plans; Develop routine and ad-hoc demand related reports for management
  • Maintain demand planning processes to improve forecast accuracy; Work with team to plan, coordinate and execute demand planning activities
  • Analyze and troubleshoot demand related issues in a timely and accurate manner
  • Work closely with IT and business managers to develop service level agreements (SLA---s) and operating level agreements (OLA---s) with reporting mechanisms.-- Creates reports and monitoring metrics dashboards to provide visibility into the services that being delivered according to the established agreements
  • Maintain training materials and organize trainings to team members; Ensure compliance with company rules, procedures, and regulations
  • Schedule forecast review meetings with management on regular basis; Update forecasts for new products, seasonal products, discounts, promotions, etc.
  • Coordinate with inventory team to monitor and maintain optimal inventory levels
  • Define, publish, train, monitor, and report to Sr. IT management staff the key performance measurements
  • Identify policies, procedures and process improvement opportunities.-- Provide activity, progress, and status reports to management.-- Keeps management informed of critical service management issues. Identify and analyze patterns of business activity to show the levels of demand placed on services; Report on Service Level alerts - to flag service levels that are being exceeded during periods of high demand Report on various resources available at appropriate levels of capacity to meet service demands; Provide reports and data on the service portfolio----
  • Provide data and reports for interfaces, to be used by strategy management and IT services for New or enhanced processes; Help formulate service packages and associated options, so that services can be combined in logical groupings
  • Ensure that all knowledge items are updated and kept current around reporting and metrics availability; Encourage people throughout PSCU to contribute knowledge to the service knowledge management systems
  • Communicate the vision of Continual Service Improvement (CSI) across the IT organization Assist in developing policies and guidelines for network topologies, information security, and appropriate uses for PSCU networks and systems infrastructure
  • Assist in employee recruitment, performance evaluation, promotion and retention activities
  • Assist in developing annual budgets and cost-effectiveness initiatives
  • Participate in negotiations on agreements with vendors and strategic technology partners
  • Identify emerging trends/technology and evaluate and recommend tools, technologies, and strategies that contribute to ongoing system and process enhancement--
  • Perform other duties as assignedPosition Specifications: Education:
    • Bachelor---s degree in computer sciences, data analytics or related field----Experience:
      • Five (5) years Information Technology experience required
      • Three (3) years working in-- IT Service Management (ITSM) environment required
      • Three (3) years of service development experience required
      • Five (5) years card payments service experience preferred----Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.
        • Service Excellence-----Exceeding expectations in--every interaction.
        • Passion ---Boundless enthusiasm to be--THE best.
        • Leadership ---Engaging, influencing, and inspiring others to accomplish--our mission.
        • Trust ---Keeping the promises you make--to others, and to yourself.
        • Innovation ---The relentless pursuit of better ways.PSCU is a drug and smoke free workplaceTo learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page https://www.facebook.com/PSCUCareers

Keywords: PSCU, St. Petersburg , IT Service Demand & Improvement Specialist, Other , Saint Petersburg, Florida

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