StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

Remote Work

Company: MJOL
Location: Saint Petersburg
Posted on: June 13, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJenniferS when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL, St. Petersburg , Remote Work, Other , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Gi position southwest florida port charlotte
Description: Bayfront Health Port
Company: community health systems
Location: Port Charlotte
Posted on: 06/17/2019

Class A CDL Lease Purchase Truck Drivers
Description: CDL-A Lease Purchase OpportunitiesCDL-A Lease Opportunities Make the living you ve always dreamed of at J R Schugel Our CDL-A lease opportunities provide professional truck drivers like you with the (more...)
Company: J&R Schugel Trucking
Location: Sarasota
Posted on: 06/17/2019

Available Positions
Description: Health Benefits Company looking for serious team players to fill two available
Company: AmeriPlan
Location: Sarasota
Posted on: 06/17/2019


Assembler - Handtools
Description: Save Education - High School Diploma or GED Skills - Computer Skills Performs a variety of operations to manufacture, assemble and/or refurbish various aircraft parts and structures. Assemblies can require (more...)
Company: Lockheed Martin Corporation
Location: Pinellas Park
Posted on: 06/17/2019

Registered Nurse
Description: Our Surgery Department features 9 suites, 2 Endo rooms, 1 laparoscopy room, and a 12-bed PACU. Our services include but are not limited to ortho, spine, electives, complex upper GI, cardiovascular, general, (more...)
Company: HCA, Hospital Corporation of America
Location: Port Charlotte
Posted on: 06/17/2019

Medical Coders - Multi-specialty
Description: We need multi-specialty remote medical coders, contract, 3 years experienced, credentialed, inpatient coders in the following specialties for a teaching facility. NICU/PICU Hematology/Oncology
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 06/17/2019

Service Advisor
Description: Automotive Service Advisor MUST HAVE EXPERIENCE AS A SERVICE ADVISOR TO BE CONSIDERED Toyota of Sarasota has an immediate opening for an experienced Service Advisor. Must have positive attitude, embrace (more...)
Company: Peterson Toyota of Sarasota
Location: Sarasota
Posted on: 06/17/2019

Licensed Practical Nurse LPN Memory Care
Description: DescriptionArden Courts was created exclusively for persons living with Alzheimer's disease and related dementias. We re fueled by passion and committed to memory care. All of our talented professionals (more...)
Company: HCR ManorCare
Location: Sarasota
Posted on: 06/17/2019

General Transcriber
Description: General Transcriber Individuals who can transcribe audio content of financial results conferences, medical training seminars, group project meetings and other general
Company: Mommy Jobs Online
Location: Pinellas Park
Posted on: 06/17/2019

IFS Associate Investment Representative
Description: ESSENTIAL DUTIES AND RESPONSIBILITIES br br Increases revenue of the assigned Senior Investment Representative and meets team production goal br br Meets team production goals in a compliant manner (more...)
Company: IBERIABANK
Location: Sarasota
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds