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Front Desk Superviosr

Company: Benchmark Hospitality
Location: Saint Petersburg
Posted on: May 19, 2019

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered. Assist the Front Office Manager and Assistant Office Manager in managing all aspects of front office, guest services, PBX and gift shop operations, ensuring guest satisfaction and adhering to all company standards, policies and procedures. Job Description: In addition, the Front Desk Supervisor would direct the efforts of the Front Desk Agents to be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner. An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, of course, collecting payment from guests is key to this position. As Front Desk Supervisor, you will assist the Front Desk Manager in leading all aspects of the Front Desk Operation including ensuring all group room listings, manage staffing relative to daily occupancy and respond to all guest issues both in person, on the phone and via social media. In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of delivering flawless service to one another and our guests.SDL2017

Keywords: Benchmark Hospitality, St. Petersburg , Front Desk Superviosr, Other , Saint Petersburg, Florida

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