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Retirement Relationship Associate (HNW Custody)

Company: Franklin Templeton
Location: Saint Petersburg
Posted on: April 3, 2024

Job Description:

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.Come join us in delivering better outcomes for our clients around the world!Fiduciary Trust International, the HNW division of Franklin Templeton, is hiring a Retirement-Relationship Associate (HNW Custody) to work in our St. Petersburg, FL location on a hybrid basis, approximately one day per month. The Retirement-Relationship Associate serves as a primary point of contact for clients' daily requests and is responsible for delivering consistent, high quality account service and administration of retirement accounts with the objective of driving long-term satisfaction, client retention, resolving client inquiries, and ensuring regulatory oversight while helping our clients manage their retirement accounts.Primary Responsibility is Client Administration and Regulatory Oversight of Retirement Accounts:The Retirement-Relationship Associate serves as subject matter expert for the organization regarding all retirement account policies, procedures, compliance, and IRS/ERISA regulations.

  • Advanced understanding of laws, regulations, and policies related to retirement accounts.
  • Work with Portfolio & Relationship Managers to deliver client satisfaction by providing regulatory expertise, proactively identifying, and resolving client issues.
  • Analyze relevant documents and forms related to complex beneficiary designations, contributions, distributions, and prohibited transactions.
  • Explain IRA beneficiary options to eligible beneficiaries
  • Provide oversight and guidance of IRA policies & procedures
  • Independently manage all follow-up and ongoing deliverables by interacting with internal and external clients
  • Process Charitable Contributions and IRA Contributions
  • Execute daily account administration activities, process clients' instructions, and follow through with involved parties
  • Process Required Minimum Distributions / IRA Withdrawals
  • Review account opening contracts and required documents
  • Process account closings, transfer documents, and coordinate outbound transfers
  • Prepare fee adjustments letters and update fee events
  • Monitor daily cash overdrafts, and apply cash receipts and wire transfers
  • Regularly speak with HNW and UHNW clients; respond to clients' retirement related questionsAdditional Responsibilities include Client Management:
    • Communicate retirement account legislation changes or updates to appropriate departments
    • Understand client satisfaction levels, identify and solution client's concerns
    • Participate in client meetings at the discretion of Portfolio ManagerQUALIFICATIONS:
      • Bachelor's degree in business related field preferred
      • 5+ years of relevant financial services industry experience
      • IRA and Defined Contribution knowledge and experience
      • Prior Retirement Services / IRA regulatory and compliance oversight experience
      • Prior client relationship experienceKnowledge, Skills, and Abilities:
        • Excellent verbal and written communication skills
        • Strong attention to detail
        • Ability to work well independently and effectively in a hybrid / remote environment; must be able to self-manage time and be available during normal business hours
        • Good interpersonal skills with the ability to function effectively in a team environment
        • Ability to manage challenging external clients and special situations
        • Ability to effectively prioritize and adapt to changing workloads and deadlines
        • Strong analytical abilityCompensation Range: Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $65K-75K base pay plus an opportunity to earn a discretionary bonus. Actual salary offered will depend on several factors, including the candidate's experience and skill level.#LI-US#Hybrid#AssociateExperience our welcoming culture and reach your professional and personal potential!Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.Hear more from our employeesBy joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.Highlights of our benefits include:
          • Three weeks paid time off the first year
          • Medical, dental and vision insurance
          • 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
          • Employee Stock Investment Program
          • Tuition Assistance Program
          • Purchase of company funds with no sales charge
          • Onsite fitness center and recreation center*
          • Onsite cafeteria**Only applicable at certain locationsLearn more about the wide range of benefits we offer at Franklin TempletonFranklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Keywords: Franklin Templeton, St. Petersburg , Retirement Relationship Associate (HNW Custody), Other , Saint Petersburg, Florida

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