Service Partner - Insurance Services, H&B
Location: Saint Petersburg
Posted on: November 15, 2023
OverviewUnder a minimal level of guidance and direction,
provides customer service for multiple Paychex products. Ensures
good customer relations are maintained and customer claims and
complaints are resolved fairly, effectively and in accordance with
Paychex policies and procedures. Proactively educates and informs
clients, and initiates improvements based on client feedback. Has
in-depth knowledge of at least one Paychex product. Solves complex
problems; takes a new perspective on existing solutions. Acts as a
resource for colleagues with less experience.Responsibilities
- Cultivates strong relationships with clients and internal and
external partners to deliver quality service
- Proactively identifies opportunities to enhance clients'
- Maintains an advanced working knowledge of multiple Paychex
products, as well as industry policies and procedures
- Identifies and implements opportunities for process
- Demonstrates advanced skill level with systems and software
packages, which may include HRIS, Salesforce, Flex, Core Advanced,
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve
- Bachelor's Degree - Preferred
- 2 years of call center/customer service exp
- healthcare, insurance /benefit exp is preferred
- Life Accident and Health license is required for candidates.
Employees hired into this position without this license are
required to obtain the license within 90 days of employment.
In the spirit of pay transparency, we are excited to share that the
starting base pay range for this position is $19.64-$30.86/hr .
Please keep in mind that this range is the base pay only and does
not consider other components that make up the total rewards
package for the position. If you are hired at Paychex, your overall
compensation will be determined based on factors such as geographic
location, skills, education, and/or experience which may result in
total compensation outside of this range.
Keywords: Paychex, St. Petersburg , Service Partner - Insurance Services, H&B, Other , Saint Petersburg, Florida
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