FRONT DESK REPRESENTATIVE - PALMS OF PASADENA

Company: Florida Orthopaedic Institute
Location: Saint Petersburg
Posted on: May 18, 2023

Job Description:

Job Details

Job Location
AFO Pasadena - South Pasadena, FL

Position Type
Full Time

Education Level
High School

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Clinic Services

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Clinic Services team!
  In this role you will:
  
  Be responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service.
  
  Key Responsibilities:
  
  • Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
  • Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
  • Informing patients of any delays in clinic/wait times.
  • Providing patient with the intake tablet and instructions on how to use the tablet.
  • Assist patients having difficulty using the tablet.
  • Ensuring the patients have completed all the required intake information.
  • Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
  • Verifying a valid authorization is present in the patients account in Athena.
  • Ensuring the patients insurance benefits have been verified within the past 90 days.
  • Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
  • Inform patients of credit card on file process and obtain signed agreements.
  • Begin check in process in Athena.
  • Print any financial agreements or advanced beneficiary notices and obtain patients signature.
  • Upload any outside patients imaging cds into Medview PACs system.
  • Preparing all paperwork for next days clinic.
  • Schedule patients follow up appointments
  • Complete end of day batches.
  • Process any required disability form payments.
  • Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
  • Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
  • Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
  • All other duties as assigned.
    About You:
    
    • High School Diploma
    • 2 years experience in a medical environment
    • Intermediate data entry skills
    • Excellent customer service and communication skills.
    • Must be organized and able to multitask
      We'd Love It If You Also Had:
      
      • 2 years experience in Ortho
      • Athena EMR experience
      • Spanish Bi-Lingual a Plus!

Keywords: Florida Orthopaedic Institute, St. Petersburg , FRONT DESK REPRESENTATIVE - PALMS OF PASADENA, Other , Saint Petersburg, Florida