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Call Center Supervisor- Finra

Company: Prime Consulting
Location: Saint Petersburg
Posted on: November 20, 2022

Job Description:

*Job Profile Summary*

Supervise and facilitate the day-to-day operations in the Call Center. Monitor the daily activities of each Call Center Representative (CCR) with regard to the departmental service standards and quality goals.

*Responsibility: *

- Evaluates and coordinates workflow and activities to achieve expected volume

- Oversee departmental communications between CCR's and management staff with regards to policy/procedure changes, market updates and product/marketing initiatives

- Field problem calls and escalated calls from CCR's and ensure issues are resolved quickly and accurately. Requires in-depth knowledge of products and services

- Ensure proper training of each CCR. Monitor live and recorded calls providing constructive feedback in a timely manner

- Coordinate efforts to improve quality of service in the department

- Coach and mentor the team while maintaining departmental standards. Ensure performance goals are realistic and achievement is maintained

- Prepare and deliver performance evaluations objectively and in a timely manner

*Qualifications: *

Bachelor's degree in business or related field or equivalent experience

Minimum of 5 years relevant experience

Excellent written, verbal and presentation skills

Basic knowledge of insurance company operations

Ability to accept and manage changing priorities and address issues quickly and professionally. Ability to work in a fast paced environment

Experience with the Microsoft Office Suite (including Visio), Remote Desktop, VPN, Microsoft Active Directory, Web Browsers, SQL Reporting tools, Adobe, JavaScript, web services, and AWD is a plus

Basic personal computer skills including mainframes, PC's and networks.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Saint Petersburg, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Please share email address. This is work from office role.

Experience:
* Call Center Supervisor: 4 years (Preferred)

License/Certification:
* FINRA License (Preferred)

Work Location: One location%58047475%

Keywords: Prime Consulting, St. Petersburg , Call Center Supervisor- Finra, Other , Saint Petersburg, Florida

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