Hospitality Associate
Company: Baycare Health System, Inc
Location: Saint Petersburg
Posted on: June 25, 2022
|
|
Job Description:
The Hospitality Associate acts as a liaison between the patient,
family and nursing staff to translate a verbal food selection order
into electronic tickets sent to the kitchen. The Hospitality
Associate utilizes professional phone etiquette and appropriate
scripting to conduct incoming calls from internal and external
customers. These incoming calls consist of patient meal selections,
nursing inquires, inter-departmental inquires, meal scheduling, and
additional questions regarding food and nutrition department
services. Follow up calls are conducted based on specific patient
needs such as diet progression, interface issues between EMR and
nutrition department services. In addition, the hospitality
associate must have baseline computer skills and advanced knowledge
of variety of diets and food selections. Utilize and process EMR
diet orders and subsequently enter information in the nutrition
management system.Certifications and LicensuresPreferredFood
Handler
EducationRequiredHigh School or EquivalentPreferredAssociate's
ExperienceRequired1 yearRelated FieldOr1 yearCall CenterOr1
yearCustomer Service
Specific SkillsRequiredWork independentlyRequiredWork with a
teamRequiredComputer skills appropriate to positionRequiredWritten
and verbal communication skillsRequiredAge specific
competenciesRequiredInterpersonal skillsRequiredCustomer service
skillsRequiredOrganizational skillsRequiredWork with minimal
supervision
Keywords: Baycare Health System, Inc, St. Petersburg , Hospitality Associate, Other , Saint Petersburg, Florida
Click
here to apply!
|