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Supervisor, ENS Emerging Products - Merchant Services

Company: Paychex
Location: Saint Petersburg
Posted on: June 23, 2022

Job Description:


Directly supervises and develops assigned ENS personnel. Contributes to the growth of Paychex products and ensures that a quality product is provided to our clients in an accurate and timely manner by managing day-to-day work flow/processing.

  • Supervises assigned employees in all aspects of product processing; monitors work flow using key indicators to ensure that deadlines and accuracy requirements are met.
  • Solves internal, sales, vendor, or client issues and coordinates issue resolution for all levels of escalated issues to ensure that quality service is provided and that processing exceptions are granted as required.
  • Recruits, selects, hires, and evaluates performance of personnel to ensure that all departmental needs are met. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
  • Assists with strategic planning for product/processing needs, process improvement, and service level enhancement to ensure proper resolution and quality service.
  • Represents the department on high-impact or high-exposure teams and projects to ensure that departmental needs are met and that actions of the team are aligned with departmental goals.
  • Approves direct report higher-risk task processing associated with assigned product/function, and special pricing solutions to ensure that higher-risk issues/requests are resolved appropriately.
  • Makes recommendations to Managers regarding the development of policies and procedures; identifies and implements processing efficiencies to align efforts with departmental and Paychex business needs.
  • Supports escalated field, agency, and client calls and follows through to ensure proper resolution.
  • Coordinates communication with internal and external partners and other Paychex business units to help establish resources necessary for processing efficiencies.
  • Manages or assists with the management of capital and operating budgets for the functional area and analyzes interdepartmental reports as they relate to the cost centers. Achieves cost center projections through labor expense and administrative expense controls. May assist with preparation of the budget.
  • Partners with internal and external partners, to ensure client, revenue, and product growth by identifying/reviewing product strategy and positioning with Sales.
  • Partners with internal and external partners to resolve client issues ranging from pricing to service issues to ensure client satisfaction and high quality service is delivered.
  • Reviews operational expenses, vendor invoicing, credit memos, and referral revenue to report profit and loss information to Management to help with management decisions.

    • Associate's Degree - Preferred
    • 1 year of experience in leadership role.

Keywords: Paychex, St. Petersburg , Supervisor, ENS Emerging Products - Merchant Services, Other , Saint Petersburg, Florida

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