Fraud Support Associate I - WFH Eligible
Company: FIS Global
Location: Saint Petersburg
Posted on: June 22, 2022
Job Description:
We are FIS. Our technology powers the world's economy and our
teams bring innovation to life. We champion diversity to deliver
the best products and solutions for our colleagues, clients, and
communities. If you're ready to start learning, growing, and making
an impact with a career in fintech, we'd like to know: Are you
FIS?About the Role:As a valued member of our team, you will be
responsible for responding and resolving different consumer
inquiries mainly by phone regarding banking activities. Most of the
questions will be about verifying activity on credit, debit, and
prepaid accounts, while others may require your critical thinking
skills. You will be required to meet standards regarding quality,
schedule adherence and other metrics that would be outlined during
training. After you successfully mastered the skills of this role
you may be tasked to provide mentoring to less experience
associates.About the team:The Fraud team is one of our most
innovative groups and is part of our Customer Interaction
Management organization. Aside from a great leadership staff the
group includes 30+ associates across four FIS sites that are well
trained with a desire to provide superior customer service. This
team is focused on crafting an incredible customer service
experience for our client's consumers. We value and expect
thoughtfulness and high performance from everyone at FIS and look
forward to having you on the family! At FIS we believe that our
front-line associates are as important as our clients and consumers
for whom we provide world-class services and support.What you will
be doing?
- Receive calls to verify activity on Credit, Debit and Prepaid
cards with the cardholders and our Issuers.
- Participate in department initiatives to improve
efficiencies.
- Stay up-to-date on changing fraud trends.
- Work from eligibility is based on performance and business
needs; Associates will report to the office if their performance
does NOT meet standards or if the client or FIS requires a return
office
- In-class room training 8 AM - 4:45 PM CST/9 AM - 5:45 PM
EST
- On the job training
- Participant in frequent up-training to expand overall knowledge
of processes and servicesWhat you will need:
- High school diploma or GED
- 2 years of customer service experience
- Prior call center experience, banking experience is
preferred
- Outstanding customer service skills (verbal and written) that
foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environmentAt FIS,
we are as committed to growing our employees' careers as our own
business. We offer:
- Attractive benefits including medical, dental, and vision
coverage
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits.Also, overtime work is an
essential function of this position. From time to time you could be
required to work overtime.Vaccination RequirementsNotice to all US
applicants: All employees must be fully vaccinated against
COVID-19. Individuals with a disability (including a medical
condition) or sincerely held religious beliefs or practices that
prevent them from getting the vaccine may request an exemption from
the vaccine requirement Privacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the .EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is supplement document For positions located in the US, the
following conditions apply. If you are made a conditional offer of
employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Follow link to
apply!https://fis.wd5.myworkdayjobs.com/SearchJobs/job/US-FL-PIE-11601/Fraud-Support-Associate-I----WFH-Eligible-in-St-Petersburg--FL--Milwaukee--WI--Houston--TX--and-Little-Rock--AR_JR0219199FIS_FSAI9199
Keywords: FIS Global, St. Petersburg , Fraud Support Associate I - WFH Eligible, Other , Saint Petersburg, Florida
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