COVID-19 Lead Case Investigator

Company: Iconma, L.L.C.
Location: Saint Petersburg
Posted on: November 22, 2021

Job Description:

* Responsible for conducting interviews with associates who have reported symptoms or positive COVID-19 diagnoses to gather information including source of illness, history of symptoms and activity while infectious, and list of close contacts.
* Alert associates who may have been exposed to COVID-19 and provide guidance to prevent ongoing transmission. Reference standard protocols to obtain any symptom history and other relevant health information from close contacts, and provide instructions for self-isolation or quarantine and available support services as needed.
* This position will require prioritization, prompt action, attention to detail, documentation and data management, as multiple investigations may be conducted simultaneously. COVID-19 Lead Case Investigators are required to follow all client procedures regarding confidentiality and data security when handling associates' protected health and other personally identifiable information
* Responds quickly and diligently to incoming cases and updates to keep pace with the needs of impacted individuals and business units.
* Initiates prompt communication with associates diagnosed with or exposed to COVID-19 through emails, phone calls, and internal messaging systems such as Microsoft Teams.
* Obtains incident report forms from associates diagnosed with or exposed to COVID-19, assessing each timeline of potential exposure, development of symptoms, and COVID-19 tests taken to provide instructions to all those impacted.
* Follows protocol for COVID-19 reportable incidents throughout the processes of risk-level identification and communication with impacted department leaders and HRBPs.
* Confirms the time and place that each COVID-19 reportable incident occurred to communicate the proper cleaning requirements to Security and Facilities.
* Communicates pending closures, cleaning schedules and COVID-19 protocols to impacted associates and business-unit leadership.
* Collects, organizes and maintains confidential data in electronic spreadsheet applications such as Smartsheet and Microsoft Excel.
* Maintains ongoing communication with all contacts to address any changes in symptoms, ensure compliance with protocol, and offer resources for support.
* Gathers, summarizes and reports all issues related to COVID-19 to the appropriate HRBP for follow-up.

Requirements

* Completed High School (Diploma or GED)
* At least 2 years of recent experience working with health benefits OR experience with non-clinical healthcare
* Experience managing processes and gathering data
* Experience dealing with confidential information, ideally healthcare information (HIPAA guidelines)
* Analytical thinking skills / resourceful
* Problem Solver
* Basic to intermediate skills with Microsoft excel - they will use excel to track COVID research information / data
* MS Excel
* Healthcare
* Benefits

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.#06022021

Keywords: Iconma, L.L.C., St. Petersburg , COVID-19 Lead Case Investigator, Other , Saint Petersburg, Florida