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Bilingual Customer Service Representative

Company: Alliance Workforce
Location: Saint Petersburg
Posted on: November 19, 2021

Job Description:

Alliance Workforce is seeking a Bilingual Customer Service Representative with recent fast paced call center experience to start as soon as possible. This role will be part of a team responsible for maintaining relationships with our existing customers and providing an exceptional experience.Responsibilities of the Customer Service Representative:

  • Answer questions about the status of pending orders
  • Understand the manufacturing process in order to provide an estimated completion date
  • Assist with shipping inquiries
  • Maintain an excellent knowledge of new products, services, and promotional opportunities in order to best service the customers
  • Perform other duties or special projects related to customer service as assignedRewards of the Customer Service Representative:
    • Temp to hire opportunity
    • Alliance Workforce offers weekly pay
    • Amazing management teamRequirements of the Customer Service Representative:
      • High School Diploma or GED
      • 1+ years of optical related experience
      • 1+ years of customer service experience
      • Strong interpersonal skills which demonstrate flexibility, adaptability and a proven ability to work in a team environment
      • Ability to multitask and retain knowledge of extensive line of product and item codes
      • Must possess ability to multi-task while managing constant interruptions
      • Basic Windows knowledge, document processing, email, Web
      • Database knowledge or sales relationship software knowledge would be helpful
      • Diplomacy, tact and the ability to diffuse upset/emotional customers a mustJob Type: Full-timePay: $15.00 - $16.00 per hourSchedule:
        • Day shift
        • Monday to FridayAbility to commute/relocate:
          • Saint Petersburg, FL 33714: Reliably commute or planning to relocate before starting work (Required)Education:
            • High school or equivalent (Preferred)Work Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: Alliance Workforce, St. Petersburg , Bilingual Customer Service Representative, Other , Saint Petersburg, Florida

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