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Provider Engagement Representative

Company: Zelis
Location: Saint Petersburg
Posted on: November 16, 2021

Job Description:

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.Zelis requires proof of COVID-19 vaccination upon hire.Not a remote positionPOSITION OVERVIEW:The responsibilities include: building and maintaining outstanding relationships with ZELIS PAYMENTS client contacts; obtaining and verifying any necessary information via phone/email to successfully and efficiently process their payments.KEY RESPONSIBILITIES:

  • Proactively contact client after specified time period if product has not been used; resolve any outstanding issues they may have.
  • Contact client to obtain any missing information in order to successfully process their claim payments.
  • Assist providers in processing credit card payments.
  • Reach out to providers who have opted in for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
  • Promote and assist providers with enrolling in the Zelis ACH solution.
  • Educate providers on the benefits of the Zelis Provider Portal.
    • Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy.PROFESSIONAL EXPERIENCE:
      • Computer proficiency and technical aptitude with the ability to utilize MS Office products This is a client facing position, so excellent customer service skills are required.
      • Proven ability to lead complex projects, develop innovate solutions, execute a strategic plan and deliver superior results
      • Basic project management concepts
      • Works on assignments that are complex in nature in which judgment and initiative are required in resolving problems
      • Thorough knowledge of company and departmental policies and proceduresEDUCATION:
        • Bachelor's Degree or equivalent work experience
        • Strong communication skills both written and verbalWORK ENVIRONMENT:
          • A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team
          • A standard business environment exists with moderate noise levels
          • Ability to lift and move approximately thirty (30) pounds on a non-routine basis
          • Ability to sit for extended periods of timeDISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Zelis, St. Petersburg , Provider Engagement Representative, Other , Saint Petersburg, Florida

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