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Help Desk Support Specialist

Company: Revolution Technologies
Location: Saint Petersburg
Posted on: November 16, 2021

Job Description:

RevUp Your Career

Job Title: TSC Representative
Job Location: St Petersburg, FL
Pay rate: $28/hr
Job Type: Contract
Length: 6 Months plus
Remote but must be local

No C2C Candidates will be considered.

Job Summary: With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.

Job Duties:

Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
Utilizes knowledge management tools to help resolve client issues.
Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
Assists customers in performing basic software installations.
Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
Escalates trends and outages as needed to leadership and for Service News postings.
Manages time in customer contact center setting and documents time via activity codes.
Utilizes required activity codes to provide awareness of non-phone related activities.

Skills: Must Haves:

At least 3 years of recent help desk troubleshooting experience in a call center environment Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees

Nice to Have but Not Required:

Experience with financial services applications

Keywords:
Education: High School Diploma required, Bachelor's Degree preferred Skills and Experience:

Required Skills:
MOBILE DEVICES
KNOWLEDGE MANAGEMENT
TECHNICAL SUPPORT
CUSTOMER SERVICE
HELP DESK

Additional Skills:
PROBLEM SOLVING
FINANCIAL SERVICES
CITRIX

Minimum Degree Required: Completed High School (Diploma or GED)

Why Revolution Technologies?
About the company
Revolution Technologies - Making a difference across the nation with premier consulting, staffing, and hiring services.
Revolution Technologies, founded in 1993, provides best-in-class services that make a positive difference in the lives of our clients and our talent. We provide strategic management consulting; ERP and EA consulting; staff augmentation, contract, and contingent staffing; contract-to-permanent and permanent placement; as well as pay-rolling, recruitment process outsourcing, and human resources advisement services.

Let's talk about benefits
Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer
Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Revolution Technologies: Turn to us!

Keywords: Revolution Technologies, St. Petersburg , Help Desk Support Specialist, Other , Saint Petersburg, Florida

Click here to apply!

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