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Senior Billing Analyst

Company: PSCU
Location: Saint Petersburg
Posted on: September 3, 2021

Job Description:

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Basic Function

Our Senior Billing Analysts, daily, has to manage, monitor, influence, and coordinate variable billing complexities in data, executed contracts, systems, and collaborations. The essences of this role involves the accurate and successful generation of the monthly invoice, reconciliation of Accounts Receivable, responsiveness to internal/external inquiries, and gaining an understanding of how contract pricing is reflected in the billing system.  The Senior Analyst will support, guide, and provide direction to other team members, participate in projects to ensure billing process consistency, recommend operational improvements and system enhancements based on proficiency, and perform ancillary duties as they present.

Essential Functions & Responsibilities

  • Review monthly billing processes to ensure timely and accurate invoice generation.

  • Demonstrate strong analytical and quantitative skills to review and manage large data sets to ensure billing accuracy and compliance with internal controls.

  • Analyze contracts and execute accurate updates of billing rules within the billing system(s).

  • Provide staff direction in resolving escalated billing issues via ticketing system and billing adjustments within divisional policies and procedures stemming from client contracts to overall client line of business invoices.

  • Collaborate with staff and provide guidance in the completion of their day-to-day responsibilities in file processing, inquiry resolutions, and system enhancements while ensuring established policies and procedures are followed.

  • Research, analyze, and troubleshoot general technical and operational issues resulting from system setup or processed data.

  • Gain a full solid understanding of companywide ticketing inquiry system.

  • Analyze established processes, find opportunities for and develop operational improvements for workflow and billing system including recommendations for the INVue Billing System.

  • Participate in billing system improvement/enhancement projects, assist in coordinating User Acceptance Testing (UAT) for any and all system improvements deployed.

  • Establish periodic audit, reconciliation, and validation of the billing and accounting system to ensure maximum efficiency and integrity.

  • Provide support for internal control and financial audits.

  • Perform other duties as assigned.


  • Bachelor’s Degree or 5 years’ equivalent business related experience required

  • Minimum five (5) year’s accounting or accounts receivable experience with general ledger and financial reporting required.

  • Minimum five (5) years’ experience in the credit/debit card industry with analysis and statistical understanding of Visa/MasterCard products, programs and types of membership preferred.

  • Experience in billing systems workflow required. 

  • PC Windows-based software experience required with intermediate knowledge in MS Word, MS Excel, MS Access, Lawson and or Oracle preferred.

  • High level of attention to detail and organization skills required

  • Excellent communication and interpersonal skills to interact effectively with all levels within the company

  • Critical thinking skills to understand unique process exceptions and develop appropriate resolutions.

Knowledge, Skills, & Abilities

  • Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust.

  • Ability to communicate effectively through verbal and written formats as well as transfer knowledge utilizing various audiovisual support aids. 

  • Ability to run multiple projects, work in a fast-paced environment, and meet deadlines.

  • High level of attention to detail and organization skills required.

  • Proven excellent analytical and quantitative skills.

  • Ability to exercise discretion and good judgment in making decisions.

  • Proficiency in word processing and spreadsheet computer software applications.

  • Ability to travel as needed to successfully perform position responsibilities.

  • Ability to maintain the confidentiality of materials handled.

  • Ability to be flexible and work under high pressure in a sophisticated environment

More Accounting & Treasury Organization at PSCU

Our team ensures that PSCU’s financial results are recorded in accordance with Generally Accepted Accounting Principles (GAAP), that all financial systems are operating effectively, that all cardholder activity is accurately settled and that liquidity is effectively managed.

More About Accounting Systems Team at PSCU

The Accounting Systems organization ensures the accurate and timely processing of all PSCU revenue and cost data. Responsibilities include ongoing support of the general ledger, billing, forecasting, and reporting platforms.


Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:




In addition this position is eligible for an incentive plan, based on performance.


At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

  • Beautiful, state-of-the-art campuses

  • Endless opportunities for advancement

  • Competitive wages

  • Generous paid time off and paid holidays

Our benefits package includes:

  • Medical

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Company Paid Disability Insurance

  • 401k (with employer match)

  • Health Savings Accounts (HSA)

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Legal Plan

  • Pet Insurance

  • Adoption Assistance Plan

  • Employee Assistance Program (EAP)

  • Tuition Reimbursement

  • Wellness program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. At this time, remote position assignments are not available in the following states: Alaska, Hawaii, Vermont, Montana, Idaho, Wyoming, North Dakota, Maine, and West Virginia. As a result, we are unable to proceed with your application. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Keywords: PSCU, St. Petersburg , Senior Billing Analyst, Other , Saint Petersburg, Florida

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