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Customer Service Associate II

Company: Fidelity National Information Services
Location: Saint Petersburg
Posted on: June 8, 2021

Job Description:

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :


Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our team of call center associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What you will be doing

You'll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.

  • Address of a high volume of inbound calls from banking & financial customers and account holders
  • Accurately track and document inbound support requests
  • Communicate with customers about accounts and funds while completing banking transactions
  • Troubleshoot customer problems and determine how to resolve those problems
  • Updates customer information and ensures accurate entry of contact information
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time
  • Complete overtime requirements based on business need (up to 10 hours per week)

Start Date: 7/12

Training: Mon-Fri 3pm-12am (3 weeks) then 9am-6pm (2 weeks)

Regular Schedules: 1st, mid & 2nd shifts available!

  • Monthly bonuses & overtime available!*

What you bring:

  • Call center customer service experience required
  • Banking experience preferred
  • Excellent data entry and computer skills required
  • High school diploma or GED required
  • The ability to work in a fast-paced environment

Added bonus if you have:

  • 2+ years of banking experience
  • 2+ years' experience working in a high-volume call center

What we offer you

  • A competitive salary with attractive benefits including private medical and dental coverage insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern work environment and a dedicated and motivated team
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration and respect


Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


Keywords: Fidelity National Information Services, St. Petersburg , Customer Service Associate II, Other , Saint Petersburg, Florida

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