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Inbound Customer Service Representative

Company: PSCU
Location: Saint Petersburg
Posted on: May 3, 2021

Job Description:

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Work From Home Position*

*YOU MUST LIVE IN THE TAMPA BAY AREA AND WITHIN A REASONABLE COMMUTE TO THE LOCAL OFFICE

PSCU continues to monitor the evolving coronavirus (COVID-19) situation and are taking actions to minimize the risk to employees and to lower the probability of the spread of the virus to you, your families and the communities where we operate. We continue daily ongoing enhanced cleaning protocols at all locations. Remember to take everyday precautions!

In order to successfully work from home as an Inbound Customer Service Rep for PSCU you must have the following:

  • Internet access with a minimum speed of 50 MBPS up/down
  • Access to an Android or Apple smartphone, and the ability to hardwire to an Internet modem via an Ethernet cord.*
  • A secure and quiet area in the home to work from
  • The ability to work effectively in a work-at-home setting
  • The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
  • Even though this is a WFH position, you must be located in the Tampa Bay Area and live within a reasonable commute to the local office
  • Ownership of or access to an Ethernet cord is not required and can be supplied by PSCU.

Training for approximately 60 days might take place onsite at our Corporate location in St. Petersburg, FL where you will learn the systems, and take your equipment home to transition to a work from home environment/performance expectations must be met. This is a remote role after training, however, applicants must be locally based as business needs may require cross-training.

*Bilingual Representatives will receive an additional $2.00/hr language differential. (for every hour worked)

What you’ll do: one of the most important roles at PSCU
Tap into your winning personality and passion to help others by assisting customers who call for—well, help.

  • Take inbound calls from credit union members—no cold calling.

  • Help resolve account issues and financial inquiries.

  • Build rapport, provide excellent customer service, and impact people in a positive way.

Visit our Agent Experience to learn more about the opportunity!  Click here to view our Agency Simulation

What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.

  • Culture of belonging and recognition, where peers and managers support you personally and professionally

  • State-of-the-art, high-tech campus with free parking, grills, game rooms, smoothie/coffee bar, gym access, and sports courts

  • Generous benefits from a prestigious and growing organization, including paid medical leave, tuition reimbursement, and 401(k)

  • Shift differentials, bilingual differentials, and unlimited bonus opportunities

What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.

  • Empathy and resilience in dealing with customers who need help

  • Superior customer service skills and financial understanding

  • High school diploma or GED

  • Comfort navigating multiple systems/online applications

It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.  

#HiringNow #Readytowork #RTW #Immediatelyhiring #WFH #remote #workfromhome

  

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Keywords: PSCU, St. Petersburg , Inbound Customer Service Representative, Other , Saint Petersburg, Florida

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