For people drawn to serving others through their work, PSCU is a
place to thrive, as we serve our credit union members best by
taking care of each other first.
If you want to help shape an industry, challenge yourself, and
invest in your own future, this is the place for you. PSCU is a
highly accessible environment where you’re empowered to think on
your feet, work from your heart, and discover the very best version
of your professional and personal self. “Our Momentum. Your
This application is the first step in seizing your moment.
Work From Home
*YOU MUST LIVE IN THE TAMPA BAY AREA
AND WITHIN A REASONABLE COMMUTE TO THE LOCAL OFFICE
PSCU continues to monitor the evolving coronavirus
(COVID-19) situation and are taking actions to minimize the risk to
employees and to lower the probability of the spread of the virus
to you, your families and the communities where we operate.
We continue daily ongoing enhanced cleaning protocols at all
locations. Remember to take everyday precautions!
In order to successfully work from home as an Inbound
Customer Service Rep for PSCU you must have the
- Internet access with a minimum speed of 50 MBPS
- Access to an Android or Apple smartphone, and the
ability to hardwire to an Internet modem via an Ethernet
- A secure and quiet area in the home to work from
- The ability to work effectively in a work-at-home
- The ability to come on-campus when necessary - we may need
you to attend meetings, pick-up/drop-off equipment or attend
special events from time-to-time
- Even though this is a WFH position, you must be located in
the Tampa Bay Area and live within a reasonable commute to the
- Ownership of or access to an Ethernet cord is not
required and can be supplied by PSCU.
Training for approximately 60 days might take place
onsite at our Corporate location in St. Petersburg, FL where you
will learn the systems, and take your equipment home to transition
to a work from home environment/performance expectations must be
met. This is a remote role after training, however, applicants
must be locally based as business needs may require
*Bilingual Representatives will receive an additional
$2.00/hr language differential. (for every hour
What you’ll do: one of the most important roles at
Tap into your winning personality and passion to help others by
assisting customers who call for—well, help.
Take inbound calls from credit union members—no cold
Help resolve account issues and financial inquiries.
Build rapport, provide excellent customer service, and impact
people in a positive way.
What you can expect: more than a call center
This is more than a job. This is a family. Because there is no
obstacle we can’t overcome together.
Culture of belonging and recognition, where peers and managers
support you personally and professionally
State-of-the-art, high-tech campus with free parking, grills,
game rooms, smoothie/coffee bar, gym access, and sports courts
Generous benefits from a prestigious and growing organization,
including paid medical leave, tuition reimbursement, and
Shift differentials, bilingual differentials, and unlimited
What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re
on the phone.
Empathy and resilience in dealing with customers who need
Superior customer service skills and financial
High school diploma or GED
Comfort navigating multiple systems/online applications
It’s not what we do – it’s why we do it. Be a part of
helping credit union members build a better financial
#HiringNow #Readytowork #RTW #Immediatelyhiring #WFH #remote
All applications are reviewed by an AIRS Certified Diversity and
Inclusion Recruiter. Learn more about our commitment to Diversity,
Equity, and Inclusion HERE!
PSCU is an Equal Opportunity Employer. We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship status or
membership in any other group protected by federal, state or local
PSCU is an Equal Opportunity Employer that complies
with the laws and regulations set forth in the
following "EEO is the Law" Poster and
the "EEO is the Law" Poster Supplement. PSCU will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
legal duty to furnish information.
For positions based out of our Phoenix, Arizona
location, PSCU is an E-Verify Employer. Please
click here for the E-Verify Poster in English or Spanish. For information regarding your Right
To Work, please click here for English or Spanish.
As an ongoing commitment to reasonably accommodate
individuals with disabilities, PSCU has established alternative
methods to complete the application process. Disabled applicants
needing assistance are encouraged to submit
resumes via our careers page submission button If
further assistance is required.