Service Executive II (Credit)
Location: Saint Petersburg
Posted on: May 3, 2021
For people drawn to serving others through their work, PSCU is a
place to thrive, as we serve our credit union members best by
taking care of each other first.
If you want to help shape an industry, challenge yourself, and
invest in your own future, this is the place for you. PSCU is a
highly accessible environment where you’re empowered to think on
your feet, work from your heart, and discover the very best version
of your professional and personal self. “Our Momentum. Your
This application is the first step in seizing your moment.
Under minimal supervision, this position establishes and is
responsible for the service relationship for their assigned credit
unions. The incumbent uses a consultative approach to direct
operational activities to ensure the client‘s overall business
objectives are achieved and delivers a comprehensive level of the
line of business consulting, program analysis and development, and
sales consultation and coordination of applicable PSCU products and
services. The incumbent is responsible and accountable to play an
integral role in delivering service through cultivating
relationships with key CU personnel and CU executives, developing
and executing service account plans, leading and driving
operational requests and projects to ensure timeliness, accuracy,
and quality. The incumbent handles operational problem-solving in
partnership with various internal and external organizational
resources and is responsible to make sound business decisions that
may be outside of established parameters. Incumbent functions as
the credit union advocate and operational liaison to all PSCU
departments to affect policies and procedures and short, mid, and
long-term process improvements in business execution.
- Maintain extensive knowledge of operational applications and
systems used by their assigned credit union such as Visa,
MasterCard, First Data, Member Connect, AccessPoint, Apple Pay,
EMV, Google Wallet, Score Source and Evolve; understand the
specifics on reports, enhancements, and exceptions handling.
- Identify strategic operational opportunities that ensure client
business objectives are met and performance metrics of payment
portfolios are maximized.
- Deliver consultative support to identify, dimension, and tackle
varied and often complex operational and product business issues as
related to PSCU’s products/services.
- Establish, solidify and own strong operational account
relationships that result in excellent client satisfaction scores
as reflected in periodic surveys; act as the primary consultant for
the credit union for operational initiatives and issue
- Maintain a thorough understanding of complex payments
regulations and how each relates to assigned credit unions.
Interpret policies and operational practices.
- Maintain an extensive understanding of contractual Service
Level Agreements (SLA) requirements and Key Performance Indicators
(KPI) for all clients.
- Function as the client’s operational relationship consultant
and act as their advocate, exercising discretion and independent
judgment in resolving complex operational and product issues;
making sound business decisions that may be outside of established
parameters; demonstrating an appropriate sense of urgency and
continually monitoring and communicating the status and/or
resolution to the client in written, verbal and/or visual
- Consult and advise with various partners, all PSCU business
units, and the client by providing ongoing communication between
all parties to ensure timely resolution of the client’s operational
- Independently evaluate courses of action through extensive
research and analysis on complex high-monetary risk product/service
requests ensuring client’s objectives are met, preventing potential
financial liability, and preserving positive client
- Deliver consultative guidance and operational direction on all
various initiatives such as solution campaigns, product migration
projects, global card portfolio modifications, and communications
on new and existing products, services, regulatory information, and
account compromise events.
- Establish and set client expectations about complex system
functionality, compliance, and timeframes as well as keeping client
apprised of significant operational system modifications or
- Actively review client operational landscape and implement new
and creative approaches to drive strategic initiatives.
- Identify sales opportunities and partner with the Account
Executive in the execution of new products and services.
- Function as client’s primary point of contact for issue
escalation with PSCU and with all vendor partners.
- Partner with Account Executive in cultivating and preserving a
positive account relationship. Assists with the development of
Quarterly Business Review presentations and participates in CU
account plan review meetings.
- Interact positively and professionally in all interactions with
PSCU staff, clients, and business constituents.
- Develop and maintain an understanding of payments regulations,
e.g. Dodd-Frank, and how each relates to their assigned credit
- Maintain current knowledge of payment industry trends and
innovation, and PSCU products and solutions; maintain current
knowledge of card, e-commerce, payments, and credit union industry
related to Visa, MasterCard, FDR, PSCU, and competitors
- In conjunction with assigned Account Executive, serve as the
liaison for product implementations, program start-ups, and other
matters of significance as necessary; maintain a close working
relationship with internal departments to ensure smooth and open
- Perform other duties as assigned
Bachelor’s Degree in related field or combination of education
and relevant experience preferred.
- Five (5) years in a client relationship role within the
financial service industry required.
- Three (3) years of direct sales, and/or service experience in
the payments industry are required.
- Two (2) years of Payment processing system knowledge
- Two (2) years Debit: Star, ATM Terminal Driving, Arcot
- Two (2) years eCommerce: eCommerce industry experience
All applications are reviewed by an AIRS Certified Diversity and
Inclusion Recruiter. Learn more about our commitment to Diversity,
Equity, and Inclusion HERE!
PSCU is an Equal Opportunity Employer. We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship status or
membership in any other group protected by federal, state or local
PSCU is an Equal Opportunity Employer that complies
with the laws and regulations set forth in the
following "EEO is the Law" Poster and
the "EEO is the Law" Poster Supplement. PSCU will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
legal duty to furnish information.
For positions based out of our Phoenix, Arizona
location, PSCU is an E-Verify Employer. Please
click here for the E-Verify Poster in English or Spanish. For information regarding your Right
To Work, please click here for English or Spanish.
As an ongoing commitment to reasonably accommodate
individuals with disabilities, PSCU has established alternative
methods to complete the application process. Disabled applicants
needing assistance are encouraged to submit
resumes via our careers page submission button If
further assistance is required.
Keywords: PSCU, St. Petersburg , Service Executive II (Credit), Other , Saint Petersburg, Florida
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