Inbound Customer Service Representative - Work From Home
Company: Aerotek
Location: Saint Petersburg
Posted on: February 25, 2021
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Job Description:
For immediate consideration please email your full name, most
updated resume, and best contact information
-XLOPEZ@AEROTEK.comPosition:Call Center
RepresentativeDescription:This position will be Supporting all
state of Illinois employees during theiropen benefit enrollment
period.Start Date:3/29/2021Pay:$13.50 Perhour Work From
Home:Virtual trainingEquipment:Equipment provided,Internet access
at home (internet speed min of 25 Mbps download and 10
Mbpsupload)Contract to Hire -4monthsEssential Job FunctionsMember
Service Representative (MSR answerincoming calls from members to
resolve issues, answer product inquiries andprogram questions,
handle complaints, troubleshoot problems and
provideinformationMaintain a solid working knowledge of allcompany
services and solutions.Tactically support member relationship
byproviding further insights into specific offerings as it relates
to the clientUnderstand client business rules andcommunicate
changes to members as necessaryUnderstand contractual service
levelrequirements; quality assurance monitors and document
performance; addressperformance variances and participate in
defining steps for resolutionAddress and resolve members concerns
in thebest interest of the Company and the clientIdentify, trouble
shoot and resolve memberchallenges including follow-through to
ensure member satisfaction Convert Member cancellation requests
tocontinuation of services (also known as saves) Demonstrates and
can apply knowledge ofproducts and services provided to members
Problem-solve and properly executecompany/client policies while
creating a positive member experience Identify and escalate
priority issues toappropriate team members Complete after call
support functions whichinclude the processing of forms and
applications, call disposition andresolution reports/logs as well
as required clerical processes and interfacingwith other
departmentsShift:Looking for availability Mon-Fri 8am-8pm, Sat
8a-4pm,possible Saturdays-based on volume of business with the
client . 8 hour shifts.Looking for people who are available to work
on weekends periodically. Overtimeis going to be required during
the open enrollment period. Latest someone willwork will be to
7PM/Experience RequiredHigh school diploma or GEDMinimum of 1 year
of call center or Healthcare experience About Aerotek:We know that
a company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, St. Petersburg , Inbound Customer Service Representative - Work From Home, Other , Saint Petersburg, Florida
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