Inbound Customer Service Representative - Work From Home

Company: Aerotek
Location: Saint Petersburg
Posted on: February 25, 2021

Job Description:

For immediate consideration please email your full name, most updated resume, and best contact information -XLOPEZ@AEROTEK.comPosition:Call Center RepresentativeDescription:This position will be Supporting all state of Illinois employees during theiropen benefit enrollment period.Start Date:3/29/2021Pay:$13.50 Perhour Work From Home:Virtual trainingEquipment:Equipment provided,Internet access at home (internet speed min of 25 Mbps download and 10 Mbpsupload)Contract to Hire -4monthsEssential Job FunctionsMember Service Representative (MSR answerincoming calls from members to resolve issues, answer product inquiries andprogram questions, handle complaints, troubleshoot problems and provideinformationMaintain a solid working knowledge of allcompany services and solutions.Tactically support member relationship byproviding further insights into specific offerings as it relates to the clientUnderstand client business rules andcommunicate changes to members as necessaryUnderstand contractual service levelrequirements; quality assurance monitors and document performance; addressperformance variances and participate in defining steps for resolutionAddress and resolve members concerns in thebest interest of the Company and the clientIdentify, trouble shoot and resolve memberchallenges including follow-through to ensure member satisfaction Convert Member cancellation requests tocontinuation of services (also known as saves) Demonstrates and can apply knowledge ofproducts and services provided to members Problem-solve and properly executecompany/client policies while creating a positive member experience Identify and escalate priority issues toappropriate team members Complete after call support functions whichinclude the processing of forms and applications, call disposition andresolution reports/logs as well as required clerical processes and interfacingwith other departmentsShift:Looking for availability Mon-Fri 8am-8pm, Sat 8a-4pm,possible Saturdays-based on volume of business with the client . 8 hour shifts.Looking for people who are available to work on weekends periodically. Overtimeis going to be required during the open enrollment period. Latest someone willwork will be to 7PM/Experience RequiredHigh school diploma or GEDMinimum of 1 year of call center or Healthcare experience About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, St. Petersburg , Inbound Customer Service Representative - Work From Home, Other , Saint Petersburg, Florida