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Financial Call Center Specialist

Company: The CSI Companies
Location: Saint Petersburg
Posted on: January 14, 2021

Job Description:

The CSI Companies is seeking a REMOTE Service Account Manager--for a client of ours located in St. Petersburg, FL. This would be a temporary contract expected to last at least 3-6 months--for a large credit union service organization. The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.Schedule: Mon-Fri, normal business hoursCompensation: $15-18/hr based on experience Location: St. Pete, FL, however, while offices are closed this will be fully remoteContract for 3-6 monthsSeeking a Product Support Specialist for a project opportunity with a large company in the Financial Technology sector, serving over 1,500 credit unions nationwide!BASIC FUNCTIONUnder minimal supervision, this position will serve as the main operational point of contact for support and escalations of day to day operations for one of the following LOBs including: Credit, Debit, Total Member Care or eCommerce and related products for credit unions. The incumbent will provide Level I and II support for products, services and applications related to these platforms.Skills/Experience* Associate's degree or equivalent experience* Strong customer service skills* Taking incoming customer calls in a call center environment* Basic troubleshooting (not necessarily IT) and functional product knowledge* Experience focused on credit cards/services/systems is a plus* Input customer information and assign ticketsBenefits available! (Healthcare, Dental, Vision, 401k, Short/Longterm Disability, PTO, Life)

Keywords: The CSI Companies, St. Petersburg , Financial Call Center Specialist, Other , Saint Petersburg, Florida

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