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Satellite Office Patient Rep

Company: Diagnostic Clinic Medical Group
Location: Saint Petersburg
Posted on: January 12, 2021

Job Description:

Satellite Office Patient RepAs the Satellite Office Patient Rep you will be responsible for the efficient operation of the front desk area to include contact with patients, families, physicians and other staff members. You will provide exemplary customer service as the initial point of contact for patients both in person and on the phone. You will be responsible for accurate data input of patient's information as well as information provided by the providers. In addition, the office assistant will schedule appointments for patients and provide necessary paperwork, information, and instructions.Your responsibilities consist of:* Greeting incoming patients with courtesy and promptness; verify biographical, demographic and insurance information/eligibility and process updates in a timely manner as needed.* Collecting co-payments and past due balances upon check in.* Inputting charges as indicated by the provider using appropriate modifiers, NDC codes, and referring physician. * Entering referrals when required for appointments, giving pertinent information needed to process the referral, and also check for referrals if working in a Specialist office.* Answering incoming calls in a timely and professional manner.* Scheduling appointments via the telephone and EMR orders.* Handling the rescheduling of patients when provider will not be available in a timely manner.* Monitoring Care Navigator for any reschedule requests and cancellations.* Serving as Concierge Representative; set up payment plans, direct patients to our facilities for testing/consults, give proper instructions when necessary.* Balancing batches on a daily basis* Ensuring the money collected are recorded on the batch log and have been applied.* Completing batch cover sheet with accuracy.* Submitting batches at the end of the day and account for the money in the cash drawer on a daily basis.* Ensuring credit card terminal is balanced daily.* Ensuring missing tickets are accounted for each day* Assisting co-workers within the office with various projects in the spirit of teamwork and cooperation; assist in the opening and closing of the office, if applicable.Required Work Experience10+ years related work experience or equivalent combination of transferable experience and education. 2+ years of medical office experienceRequired EducationHigh school diploma or GED General Physical DemandsSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. We are an Equal Opportunity Employer/Protected Veteran/Disabled.

Keywords: Diagnostic Clinic Medical Group, St. Petersburg , Satellite Office Patient Rep, Other , Saint Petersburg, Florida

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