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Call Center Customer Service Associate

Company: FIS
Location: Saint Petersburg
Posted on: January 12, 2021

Job Description:

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team Our Inbound Customer Service team provides inbound telephone support for our banking and financial customers. Aside from a great leadership staff, the group includes 15+ associates that are well trained with a desire to provide superior customer service. At FIS, we believe that our front-line associates are as important as our clients and consumers for whom we provide services and support. What you will be doing You will be providing excellent customer service via telephone and virtual chat solutions regarding questions and concerns related to banking and finance. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. -- Address a high volume of inbound calls -- Track and document inbound support requests -- Follow up on escalated issues with coaching to learn appropriate solutions -- MANDATORY overtime 5-10 hours per week -- Work schedules include one weekend day & one weekday off Job Requirements:What you bring:-- High school diploma or GED required-- Prior call center and/or banking experience preferred-- Excellent customer service skills (verbal and written) that foster customer satisfaction-- Intermediate computer navigation and operation skills-- Ability to work independently and in a team environmentWhat we offer you-- Attractive benefits including employer sponsored medical, dental and vision coverage-- Competitive--compensation package that includes PAID vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)-- Great work spaces with dedicated and motivated colleagues-- Career advancement opportunities

Keywords: FIS, St. Petersburg , Call Center Customer Service Associate, Other , Saint Petersburg, Florida

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