Inbound Customer Care Representative

Company: Transamerica
Location: Saint Petersburg
Posted on: January 10, 2021

Job Description:

Job Description SummaryVirtual Training Class Starts on January 11th! As the point of contact and "voice of the company" for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.Job DescriptionResponsibilities* Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.* Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.* Locate/research information using multiple systems/technologies.* Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.* Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.* Learn and maintain a basic understanding of products, procedures, and systems* Achieve department metrics and expectations* Participate in a team based environment to achieve department goalsQualifications* Associate's degree in a business field or equivalent experience* One year of call center or customer service experience, or financial services industry experience* Ability to communicate with customers in a professional manner, orally and in writing* Ability to work independently and as part of a team* Proficiency using MS Office toolsTechnology Requirements:For Customer Care, employees need to have the below to successfully work from home, from a technology perspective:* Able to hardwire into the internet, no Wi-Fi allowed.* Internet speed of 10 megabytes per second.Preferred Qualifications* Understanding of retirement, life, and annuity investment productsWorking Conditions* Office/call center environment* May work varied shifts

Keywords: Transamerica, St. Petersburg , Inbound Customer Care Representative, Other , Saint Petersburg, Florida