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Customer Service Associate II-Consumer

Company: FIS
Location: Saint Petersburg
Posted on: November 16, 2020

Job Description:

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our St. Petersburg Center provides support to thousands of banking customers and clients every day via phone and virtual chat solutions. At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support. We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

As a valued member of our team you will be responsible for responding and resolving different consumer inquiries mainly by phone but may include instant message or email.

* Provide dedicated banking customer service via phone and virtual chat solutions

* Track and document inbound support request

* Follow up on escalated issues with coaching to learn appropriate solutions

* Expand overall knowledge of services

* Train 6am-2:45pm for 3 weeks & 9:30am-6:15pm for 2 weeks

* Work schedules will vary on availability and will include up to 10 hours of overtime

What you bring

* High school diploma or GED

* Prior call center experience

* Excellent customer service skills (verbal and written) that foster customer satisfaction

* Intermediate computer navigation and operation skills

* Ability to work independently and in a team environment

Great if you have

* Banking or financial industry experience

* Experience working with basic technical issues in a banking environment

What we offer you

* Attractive benefits including employer sponsored medical, dental and vision coverage

* Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)

* Career advancement opportunities

* A broad range of professional education and personal development possibilities - FIS is your final career step!

Great work spaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Keywords: FIS, St. Petersburg , Customer Service Associate II-Consumer, Other , Saint Petersburg, Florida

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