StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

Customer Service Associate

Company: FIS
Location: Saint Petersburg
Posted on: October 15, 2020

Job Description:

Job Description Position Type : Full time Education Desired : General Equivalency Diploma Job Description GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. • Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the company's products, services and business operations to enable resolution of customer inquiries • Excellent customer service skills that build high levels of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Entry level role. Basic skills with moderate level of proficiency. Generally performs a high volume of basic customer service inquires about FIS' products and services by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires six months or more experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, St. Petersburg , Customer Service Associate, Other , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Groundskeeper - Golf Grounds - The Ritz-Carlton, Sarasota - (20053665)
Description: Groundskeeper - Golf Grounds At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Sarasota
Posted on: 10/23/2020

Warehouse Workers
Description: Warehouse Associate Benefits: Competitive pay Health, dental, and vision insurance 401k
Company: Beacon Building Products
Location: Sarasota
Posted on: 10/23/2020

Registered Nurse - F1/OPT Visa Sponsorship
Description: Seeking qualified F1STUDENT students on a student visa or on OPT to join our green card sponsorship program. U.S. Nursing License and F-1 Visa
Company: ADEX Medical Staffing
Location: Sarasota
Posted on: 10/23/2020


Telecommute Marketing and Business Texting Customer Support Specialist
Description: A marketing company needs applicants for an opening for a Telecommute Marketing and Business
Company: VirtualVocations
Location: Sarasota
Posted on: 10/23/2020

Virtual Active CPA, Enrolled Agent or Tax Attorney - Seasonal Income
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Sarasota
Posted on: 10/23/2020

Delivery Driver
Description: Job Description Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut . That's right, we'll pay you to cruise around in your mobile office (more...)
Company: Pizza Hut
Location: Sarasota
Posted on: 10/23/2020

Registered Nurse (RN) Medical Surgical PRN
Description: Description SHIFT: PRN SCHEDULE: PRN/Per Diem At HCA Healthcare, we are all caregivers. Your ability to make a difference with our patients is at the foundation of all that we do. For over 50 years, (more...)
Company: Doctors Hospital of Sarasota
Location: Sarasota
Posted on: 10/23/2020

Physician: Orthopedic Surgeon Needed in Sarasota, FL - JOB-2646277
Description: A primary care-based multispecialty group in Florida needs an orthopedic surgeon. The practice does 50 general orthopedics and 50 hip and joint cases. Come join 3 other orthopods and share in a 1:4 (more...)
Company: CompHealth
Location: Sarasota
Posted on: 10/23/2020

Truck Driver - Industry Leading Pay - Excellent Benefits
Description: Job Description Exclusive Opportunities For Experienced CDL-A OTR Truck Drivers 1 Year OTR Experience Required, 2 Years Preferred VARIANT OFFERS INDUSTRY LEADING PAY AND MANY MORE GREAT BENEFITS Drivers (more...)
Company: Variant - Company Drivers
Location: Sarasota
Posted on: 10/23/2020

Speech Therapist PRN (sponsored)
Description: Job Description Care Connections At Home, a private duty home care agency is expanding its services. We are currently looking for compassionate and caring therapists to provide quality home care for
Company: Care Connections at Home, LLC
Location: Sarasota
Posted on: 10/23/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds