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Customer Activation Coordinator (Mobile) 10/23

Company: SPECTRUM
Location: Saint Petersburg
Posted on: September 4, 2020

Job Description:

Job Description: span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;The Customer Activation Agent- Mobile (MAC) is responsible for providing wireless service provisioning and support for Residential mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from order validation, billing system access and entry, customer contact and scheduling, order monitoring/escalation, order corrections/exceptions and complete phone activation. /spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;MAJOR DUTIES AND RESPONSIBILITIES/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;Actively and consistently support all efforts to simplify and enhance the customer experience./spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;The Customer Activation Agent- Mobile (MAC) must be able to navigate the various billing systems, provisioning systems and network elements comprising the residential order flows./spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;Responsibilities include analysis and resolution that require customer contact to resolve the failure, provisioning updates, Local Number Portability (LNP) exception handling, and assisting internal teams with customer impacting escalations. /spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;Support incoming calls from customers to troubleshoot activation and porting fallout for customers attempting to activate Spectrum Mobile./spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;Must have a high level of proficiency and detailed knowledge of telephony operations, and networks as well as experience building, implementing and troubleshooting call features, LNP, and an in depth knowledge of Local Exchange Routing Guide./spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;/spanbr style=color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px;span style=margin: 0px; padding: 0px; border: 0px currentColor; color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; vertical-align: baseline;Proficient in the use of applications to activate ported telephone numbers in SO

Keywords: SPECTRUM, St. Petersburg , Customer Activation Coordinator (Mobile) 10/23, Other , Saint Petersburg, Florida

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