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Fraud Associate I

Company: FIS
Location: Saint Petersburg
Posted on: September 4, 2020

Job Description:

Job Description: p style=text-align:leftb Position Type : /b/pFull timep style=text-align:leftb Type Of Hire : /b/pExperienced (relevant combo of work and education)p style=text-align:leftb Education Desired : /b/pHigh School Diplomap style=text-align:leftb Travel Percentage : /b/p0%ppbJob Description/b/ppAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun./pppbuAbout the team/u/b/ppThis position is part of our larger customer interaction management team. Aside from a great leadership staff the group includes 50+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support./pppbuWhat you will be doing/u/b/ppAs a valued member of our team you will be responsible for addressing calls from consumers, clients and merchants. Typical inquiries will be to verify activity on credit, debit and prepaid cards. Most of the questions will be about authorizations, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates./ppulliAddressing a high volume of inbound calls/liliUsing resources to troubleshoot and appropriately resolve customer inquires/liliDocument and update fraud databases/liliFollow up on escalated issues with coaching to learn appropriate solutions/liliExpand overall knowledge of services/liliResolve suspicious phones calls/liliExtensive training 8am-4:30pm four weeks (4.0) weeks/lili/li/ulppbuWhat you bring/u/b/ppulliHigh school diploma or GED/liliPrior call center experience; banking experience is preferred/liliExcellent customer service skills (verbal and written) that foster customer satisfaction/liliIntermediate computer navigation and operation skills/liliAbility to work independently and in a team environment/li/ulppbuWhat we offer you/u/b/ppulliAttractive benefits including employer sponsored medical, dental and vision coverage/liliCompetitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)/liliCareer advancement opportunities/liliA broad range of professional education and personal development possibilities - FIS is your final career step!/li/ulppp style=text-align:inheritp style=text-align:leftbPrivacy Statement/b/pp style=text-align:inheritp style=text-align:leftFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the a href= target= blankOnline Privacy Notice./a/pp style=text-align:inheritp style=text-align:inheritp style=text-align:leftbEEOC Statement/b/pp style=text-align:inheritp style=text-align:leftFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is a target= blank href= selfprint poster.pdfavailable here/a supplement document a target= blank href= EEOSupplement FinalJRF QA 508c.pdfavailable here/a/pp style=text-align:leftbrspanspanFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis./span/span/pp style=text-align:inheritp style=text-align:inheritp style=text-align:leftbSourcing Model/b/pp style=text-align:inheritp style=text-align:leftRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company./p

Keywords: FIS, St. Petersburg , Fraud Associate I, Other , Saint Petersburg, Florida

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