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Product Support Representative III

Company: FIS
Location: Saint Petersburg
Posted on: September 1, 2020

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.ABOUT THE TEAMThe position will be located at our St. Petersburg, FL office.-- Client--Care is an exciting team that works with amazing clients. You will have a lot of team collaboration and enjoy working in a fun environment.WHAT YOU BRINGBase 2000 or TBS experience is strongly preferredPrior banking or finance related experience required - 5+ yearsKnowledge of FIS products and servicesStrong analytical skillsKnowledge in programming, business analysis or implementation of software productsOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent verbal and written communications skillsStrong problem-solving skillsInterpersonal skills, technical product knowledge and expertise are critical to responding to daily Client-centric activitiesWHAT YOU WILL BE DOINGProvides in-depth product support to FIS clients by resolving incoming inquiriesResponds to customer product inquiries via telephone or in written internet-based email or chat sessionsResolves customer concerns raised during installation, operation, maintenance or product application or compatibility mattersTroubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective actionDocuments customer information and recurring technical issues to support product quality programs and product developmentRecreates client issues in test environment, Identifies/documents how applications and systems interact to support business processesOther related duties assigned as neededWHAT WE OFFER YOUA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career step!A variety of career development tools, resources and opportunitiesTime to support charities and give back in your communityA fantastic range of benefits designed to help support your lifestyle and wellbeingFUN FACTS AND PERKS AT THE FIS SAINT PETERSBURG, FL OFFICEWe are the 3rd largest Post Office in Florida -Yes here at our location!The campus is 8 football fields in length and employs over 2000 employeesHealth walks around the campusFull-service cafeteria with free tea and coffeeBusiness casual attire - jeans every day!Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, St. Petersburg , Product Support Representative III, Other , Saint Petersburg, Florida

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