Financial Call Center Representative - (Permanent / Hiring Now)

Company: SkyBridge Resources LLC
Location: Saint Petersburg
Posted on: August 20, 2020

Job Description:

We are still hiring during the pandemic of COVID-19 (or Corona Virus). Your health and safety is #1 priority at SkyBridge Resources. We will be conducting video/phone interviews during this time to ensure your safety.

Responsibilities Financial / Fraud Call Center Representative:

• Review electronic fraud cases

• Represent the department professionally in talking to internal and external customers in an inbound/outbound call center

• Analyze transaction patterns and respond quickly to high-risk situations

• Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss

• Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls

• Process Lost/Stolen account calls

• Maintain daily and monthly performance standards, including those pertaining to quality and quantity

• Perform all other miscellaneous duties as assigned

Requirements of Financial / Fraud Call Center Representative:

• High School Diploma or equivalent

• Minimum six months experience in a call-center environment required

• Strong verbal and written communication skills, problem solving, analytical and organizational skills are required

• Thorough knowledge of Microsoft Office required

• General understanding of the credit/debit card industry

Benefits:

• Permanent

• Day or Night shifts available

• Rapid interview process

• Benefits (Medical, HSA, Dental, Vision, etc.)

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Keywords: SkyBridge Resources LLC, St. Petersburg , Financial Call Center Representative - (Permanent / Hiring Now), Other , Saint Petersburg, Florida