StPetersburgRecruiter Since 2001
the smart solution for St. Petersburg jobs

ITSM Systems Administrator

Company: PSCU
Location: Saint Petersburg
Posted on: November 10, 2019

Job Description:

Are you ready to take your career to the next level? --Join us at PSCU!We are seeking an Enterprise--ITSM Administrator--for the--development, implementation and sustained support of IT Service Management system.--You will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL), and cultural challenges. The primary objective of this position will be to--provide on-going technical assistance, handle incident tickets on a priority basis, and provide software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third party software integrations.--You will also partner with process owners to develop and implement workflows in Service Applications, and administer related tools.--The ideal candidate must have experience standing up a ServiceNow environment, JavaScript and web technologies experience with--strong communication and interpersonal--skills in a corporate enterprise environment. Financial services background is a huge plus.Essential Functions

  • Lead all technical aspects of solution delivery, including configuration of application UI and workflows, and development of required reporting and integration components (SSO, LDAP, etc.)
  • Drive process definition, re-engineering, and improvement; conduct gap analysis of current and proposed processes during workshops with key customer sponsors and stakeholders;
  • Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities; Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons, and risks
  • Manage and communicate ITSM process and business requirements to implementation teams to ensure that proposed solutions meet customer expectations; Drive continuous improvements of implementation methodology and service offerings based on client experience
  • Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.); Monitor and maintain integrations after implementation
  • Monitor overall system performance using system performance and diagnostic tools and dashboards; Fix defects when they arise
  • Provide routine system administration, including user account and support group change management (e.g., additions, changes, adding/removing members); provide users with access/roles within the system
  • Promote continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
  • Provide training and mentoring to other members of the ITSM team
  • Build/enhance overall navigation of system that launch reports, lists of data, or dashboards
  • Coordinate maintenance required for BTS instance with 3rd--party vendors and internal teams
  • Facilitate roll out of new applications and modules
  • Assist in troubleshooting patch / release management issues
  • Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests)
  • Answer "how to" technical and application configuration questions of other members of the technical team and process owners
  • Perform other duties as assignedExperience:--
    • Seven (7) years of experience as key technical resource leading development of solutions required.
    • Five (5) years Application Development experience (e.g. SDLC, Agile Scrum, etc.) required.--
    • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.), and work in a SaaS environment required.--
    • Proven experience defining and deploying best practice ITSM processes, and identifying solutions from a people, process, and technology perspective required.Education:--
      • Bachelor---s degree in Information Technology, or equivalent combination of education and experience required.--
      • ITIL V2 or V3 Foundations Certification preferred.----Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.
        • Service Excellence-----Exceeding expectations in--every interaction.
        • Passion ---Boundless enthusiasm to be--THE best.
        • Leadership ---Engaging, influencing, and inspiring others to accomplish--our mission.
        • Trust ---Keeping the promises you make--to others, and to yourself.
        • Innovation ---The relentless pursuit of better ways.PSCU is a drug and smoke free workplaceTo learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page https://www.facebook.com/PSCUCareers

Keywords: PSCU, St. Petersburg , ITSM Systems Administrator, IT / Software / Systems , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Data Analyst / Manager (SalesForce)
Description: Location: Sanford, FL Description: Our client is currently seeking a Data Analyst / Manager SalesForce in Lake Mary, FL. If you are interested in the opportunity then please do respond me either via (more...)
Company: The Judge Group, Inc.
Location: Sanford
Posted on: 11/15/2019

Java Developer
Description: Our client is looking for an experienced Software Engineer with strong Java skills. This position will primarily oversee specified mobile and web platform development projects. The
Company: Robert Half Technology
Location: Orlando
Posted on: 11/15/2019

Operations Tech II
Description: RESPONSIBILITIES:Kforce has a client in search of an Operations Tech II in Apopka, Florida FL .Duties Include: Perform circuit and equipment/network restoration, recognize potential jeopardy conditions (more...)
Company: Kforce Technology Staffing
Location: Apopka
Posted on: 11/15/2019


Network Architect Senior
Description: ECS is seeking a Network Architect Senior to work in our Orlando, FL office. Please Note: This position is contingent upon contract award. br br br Job Description: br br br Install, configure, (more...)
Company: Electronic Consulting Services
Location: Orlando
Posted on: 11/15/2019

Computer Programmer, TS Clearance with Security Clearance
Description: WANTED: An experienced Computer Programmer with demonstrated experience in DoD acquisition programs. As a Computer Programmer you will: Apply your knowledge to support specific technical tasks for the (more...)
Company: American Systems Corporation
Location: Orlando
Posted on: 11/15/2019

Programmer Job posting in #Apopka #ITjobs
Description: Build your skillset with the fastest employer of emerging tech talent in the U.S. - Revature. We are hiring over new Programmers within the next 4 weeks. One day someone is going to ask you where you (more...)
Company: Revature
Location: Apopka
Posted on: 11/15/2019

Software Developer
Description: Required knowledge in Node.js, AngularJS, modern front-end frameworks, and must have full-stack
Company: Robert Half Technology
Location: Winter Park
Posted on: 11/15/2019

Senior Staff Software Engineer / Embedded / C++ / Orlando, Fl with Security Clearance
Description: Description:Here at Lockheed Martin we strive to always recruit the best and brightest talent. If that's you and you have the technical skills described in this job requisition we encourage you to apply (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 11/15/2019

Bi Developer
Description: Design, translate business requirements, develop, document, test, monitor, troubleshoot and administrate our BI environment using ETL, Data Virtualization, and BI Reporting tools Build BI using PowerBI (more...)
Company: Robert Half Technology
Location: Orlando
Posted on: 11/15/2019

Junior Software Engineer Job posting in #Casselberry #ITjobs
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Casselberry
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds