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Assoc Technical Specialist - IT Desktop Support

Company: Spectrum
Location: Saint Petersburg
Posted on: October 12, 2019

Job Description:

JOB SUMMARY

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Troubleshoot and repair equipment

Verify the integrity of accessories and clean the equipment

Configure equipment to customer specifications

Install RAM, hard drives, video cards, CD-ROMs, and other peripherals

Keep the tracking and inventory databases up-to-date

Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment

Analyze, test and evaluate new products

Maintain library of current BIOS, drivers and patches for supported equipment

Support remote access for laptop users and maintain call tracking and inventory databases

REQUIRED QUALIFICATIONS (SKILLS/ABILITIES AND KNOWLEDGE)

Ability to read, write, speak and understand English

Proficient in using Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)

Skilled in installing, repairing and troubleshooting computer hardware and peripherals

Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms

Proficient in working with users remotely

Good communication skills to relate with end user, team members and support workers

Able to ensure that all requests from user are logged and right procedures are followed

Manage time and priorities effectively

Ability to work without supervision

Committed to learn and relate technical concepts

Able to lift up to 50 lbs

EDUCATION

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

RELATED WORK EXPERIENCE

1 to 2 years Computer Technician Service experience w/ desktop and networking applications

WORKING CONDITIONS

Office environment

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Keywords: Spectrum, St. Petersburg , Assoc Technical Specialist - IT Desktop Support, IT / Software / Systems , Saint Petersburg, Florida

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